Staff were friendly, room was nice and clean and it was great to have a Starbucks on site. I probably would have booked somewhere else if I knew there was an event on (Boogie Bingo) as it was loud and the people were rowdy. There was chew, which included police being needed. It didn’t give me much hope seeing a bouncer on the hotel reception. Wasn’t too bad as we went out and didn’t get back until late but I suspect if I intended to go to bed early and rest it would have been a nightmare

clean room , comfy bed

Clean

First time back staying in a Village hotel in a while. Stopped using them as they were looking very tired. Stayed here as booked a refurbished club a room and it was excellent. Extra perks now too. Will use again.

Amazing

Friendly and helpful staff at check in. Lovely pool and super location!

Very good hotel. Spot on the area and restaurants not far from the motorway and the City Center.

Very good room & service

Great room and facilities

Horrible! Heatings don’t work! No smart TV’s in room. Unnecessarily expensive. Staff does not care if you’re dying/freezing!

Clean room , nice pool and spa .

Helpful stuff good food

We were allocated a disabled-access room that was not suitable for us as non-disabled guests. (Raised toilet and bed, cold water, lowered sink). We were not informed in advance of the type of room we had been allocated. On checkout we were told that this was the only room available due to our late check-in. However, this was particularly frustrating having had booked in advanced and given that when we had previously enquired about checking in slightly earlier than the standard check-in time, we were advised this would incur an additional charge of £15. The room itself was not appropriate for our needs. The furniture and bathroom were designed specifically for disabled use and were not suitable or comfortable for non-disabled guests. Had we been informed of the room type in advance, we would have been able to make an informed decision or request an alternative arrangement. In addition, there were building works taking place on the exterior of the hotel, which were directly outside the window of our room. We were not informed of these works prior to our stay, and they further detracted from our overall experience. Overall, the lack of clear communication regarding room allocation, the unsuitable nature of the room provided, and the undisclosed building works resulted in a stay that fell below the standard we expected.

No night light in bathroom ended up splitting my lip

The rooms were very nice. Well equipped, some biscuits in the drinks tray would have been nice, and would have expected go a hotel like this. The staff were very nice - the check in staff and the staff in the bar/restaurant. It was difficult to find the way in due to the building work going on and we arrived in the dark, and the car park was packed due to the gym and pool being so popular. But other than that all was good.

Great room despite the outside building works

Starting to look a little bit tired, chips on paintwork etc. Parking very hit and miss due to hotel gym membership. Generally good and comfortable.

All good

Room was in an okay condition, but very dusty. I changed rooms. The first room I had, lights were flickering and there was a door in the middle connecting two rooms. The door was unlocked, but I could only lock it from my side. If I was in the other room, someone could have walked easily walked in and I wouldn’t know, as it would appear the door was locked. Staff should take better care to ensure security. My second room didnt have a door in the room, and was generally clean. There was disruptions throughout the day as there was workers The rooms were £100/night. They provided an iron, board, kettle, tea/coffee/milk. But no water. I would at the very least expect water.

Very good size room, clean and modern! Great sized bathroom too. Bed was so comfortable!