Overall Ratings & Reviews Hotel Terra Jackson Hole - A Noble House Resort

Loved this place!

Liked the view. Liked the space of the living area and kitchem

Good location to airport. Tv did not work in room. Bad side views. Building tower number 2 is lower quality. Staff was superb.

My room heating was not working properly . It took me 3 days complaining . They upgraded me to a better room . On this new one every morning from 5am to 7:30 am there was noise nearby . So in 6 days i only had a good night of sleep in one ! Be very careful when staying here !

Amazing front desk staff; great environment

The setting in the Teton Village was beautiful. The staff was pleasant but not very informed about the region and concierge was never present during our stay. The restaurant in the hotel was very good. The hotel itself was just ok but not up to the price paid. Lots of small issues that in a less expensive hotel would not be an issue but for the price we would expect much better. Some examples are the room was tight, window was filthy with an antenna dangling off the roof in front of it (interfered with the view of the mountain), no extra towels, water temperature was hard to adjust with the loose handle and the tub side was quite high making getting in and out an adventure and had to ask for the facial tissues to be replaced instead of housekeeping just doing so during their daily cleaning. Seemed like 2 star quality for 5 star price.

Staff was friendly knowledgeable property was was clean all around a great stay would highly recommend!

Generally fine but water temperature in room was problematic and took 2 days to fix

♡

My husband and I were referred to Hotel Terra for our anniversary trip. From the moment we arrived, the staff of the hotel and surrounding business greatest us with smiles and warm welcomes. We thoroughly enjoyed the food and wine options on site. The room was a basic King and was clean and comfortable. The location in Teton village allowed us to enjoy everything Jackson has to offer and return to the comfort of this classy hotel and its neighbors. The only negatives we experienced was the restaurants favored ambiance over customer comfort. It was 70 degrees outside and the fireplaces were on inside Corsa. Made it somewhat difficult to enjoy the meal while sweating. Another is, we were not informed at check in or before that the gondola and tram were closed for private events on Fridays and Saturdays. Our anniversary was on Saturday and we were wanting to schedule a romantic dinner atop the mountains, however did not go to schedule til Thursday and they were sold out for the day and unable to accommodate, book ahead of time-lesson learned. The Chill Spa couples massage was amazing. Spa facilities were pleasurable and staff accommodating to our specific needs. All in all a fantastic 5 day vacay!

Staff, particularly Tyler, were helpful and attentive.

Loved everything about this property! From the service to the room, the decor and the food! Fabulous stay and a fabulous location!

V

It was a great experience. Would definitely stay here again!!

Booked a reservation with Expedia several days in advance and when I arrived to the hotel they could not find my reservation. Front desk said they were going to put it in manually but when Expedia called them they recommended to just give me a refund. Unacceptable we'll never stay here

This hotel is SO beautiful, warm and inviting. 5 star accommodation with amazing views! Easy parking and so close to Teton National Park! Loving our stay!

Poor experience from the start. Beds are uncomfortably firm, AC was noisy in first room, nightstand drawers stayed open because it was so uneven they wouldn’t stay shut. Sink leaked wastewater all down into the lone drawer in the bathroom, ruining dozens of my wife’s makeup brushes, makeup pallets and folding pouches they were in and manager offered to move us rooms after my insistence and a $100 credit (about 5% of the cost of the 3 night stay). They did attempt to make it up to us later with a free dinner at the lobby restaurant instead of the paltry credit but the new room’s AC didn’t work (fortunately it’s a cool location at night so we just opened the door), and the “water hammer” was so bad in the bathtub you could not take a bath as it sounded like a jackhammer inside the walls. This was supposed to be a luxurious experience to celebrate our 18th wedding anniversary and instead we lost an entire day to cleanup, changing rooms and shopping for new products and it spoiled the vibe of the stay completely. The managers were both very nice but dealing with what is branded as a luxury hotel experience, their minuscule efforts fell very short. We’ve stayed in Teton Village many times and have had better experiences everywhere else we’ve stayed

Very nice hotel. The staff were very helpful and nice. I have nothing negative to say about the hotel.

This was a wonderful hotel in a beautiful location overlooking the Tetons. There are also many things to do in the Teton Village. We loved our stay here!

Nice hotel but off season it’s understaffed and a 3 star hotel at best. Front desk staff rude. Restaurant food was good but room service breakfast was terrible. Landscapers noisy early in the morning. Employees not trained and hotel not managed properly. I suggest spending your money elsewhere.