Overall Ratings & Reviews Pullman Sanya Yalong Bay Villas & Resort

The villa is amazing, the on-duty manager is awesome to resolve our room issues to ensure that we have great experience.

Nice pool and access to the pool from the room was great. Bed was very uncomfortable.

Overall stay was good, but the buffet it was not very good, it should be improved.

Booked two nights in one of the private pool villas. The front desk staff were very welcoming and friendly on check-in, though English is limited. The room was mostly clean, though there were some cigarette butts left next to the pool. The property is beautiful, but the only real issues lies in the condition of the property and rooms. Things are weathered and broken, with some features in the room (like the sound system, sliding wooden doors and jets in the bath tub) are no longer working. The place is still nice but has seen better days. The water in the room didn't get very hot in the shower or sink. Overall, it's a pretty good value for a private pool but the facilities could use some updating and repairs.

One reception staff was tried and unfriendly, the other one tried to help and still didn't get the correct checking in for me. there is no refrigerator that cool things down, you can only request ice manually. no ocean view gym closes at 10 while said 24 hours, only one treadmill.

Good location but not directly access to beach. Pool is nice but not heated, no jacuzzi. We planed to have kids in pool while we enjoy jacuzzi, can’t do any of those. Breakfast is good with Chinese and Western style. Also kids under 12 breakfast for free. Nobody can’t beat this! People are friendly and responsive, good service.

Service level is bad. Facilities are poorly maintained. Day time can watch internet TV, evening time said internet TV is not available. Breakfast choices are the same everyday.

The villa we stayed in is very old and poorly maintained. Bad smell in the living room. The doors and phone are broken. The walls and ceilings are dark. Feels like a 3 star hotel.

We stayed in this hotel for 5 days. It was our plan to do a lot of workout in its fitness centre and swimming. To our disappointment, the air conditioners in the fitness centre were only switched on between 11 am to 3 pm. Even when the air con were on, the room was still very warm. It is unbearable. I felt like running under the sun. The breakfast buffet was also a disappointment as not many choices of food. As a five star hotel of an international brand, I would expect more. Be that as it may, we enjoyed the room with pool access a lot. We were first given a room accessible to the slop in the middle of the swimimming pool. We asked to change the room of a better location and the staff were very nice and changed the room for us. The environment of the hotel is very tranquil.

Hotel is good and staffs are friendly

This hotel is only 8 years old but have never been maintained. It is in very poor conditions. slide of swimming pool is for example closed for years, but still on the picture. really out of the standard we can expect for a Pullman. We then stay at the other Pullman in Sanya, othe one is 100 times better. only good thing is that personal is very friendly, but they all know that this hotel is bad avoid this hotel,

Perfect for a quiet rest. Rooms were clean

Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.

Hotel pool no light Fitness centre no air conditioning No sauna No shuttle bus to city and air port Overall it is hardly 5 star Max 3 No entertainment facility Buffet breakfast no fresh fruit Elevator wet floor I nearly fall

I've booked "Luxury Villa (368 square m)" via Expedia.com.hk, but hotel staff told us that this room type is not available and my booking is Thai Family Pool Villa (270 square m). They said they have upgrade our room to "Majestic Villa (270 square m)" but actually it is downgrade from 368 to 270.

The room was OK, with this price I have no complaint about it. The service of the hotel staff is not up to 5-stars standard except the bell / valet was quite helpful. The buffet at the restaurant was not too bad on the taste but the presentation made them do not look so tasty.

Excellent services, quality of the room was out of my mind!

The hotel is easy to be located. It locates among all the luxury hotel brands, in which Pullman is the most price worthy I think. I stayed in villa room with private pool, it's awesome to have a swim in a private pool every morning when u woke up! It's absolutely relaxing and not to forget to mention about the jacuzzi!

Nice Villa, but not close to beach. Many ants near the pool.

the hotel private beach is too small.