Overall Ratings & Reviews Crowne Plaza GURGAON by IHG, an IHG Hotel

I have stayed here about 8 months ago. Its a lovely place to stay. Convenient to travel around Gurgaon. I always request a pool view room. Lovely breakfast nice pool and spa. Meal offerings are very Indian and not much to chose from for non Indian guests.We brought to the mangments attention and they offered to make any meal of our choice. Thanks to

Great property and staff food was excellent recommend this property to everyone check it out I had a lovely stay. Aman.

Very clean

Very nice hotel. Staff was friendly and always helpful. Both inside restaurants are very good. Breakfast is very good too. Pool was not accessible during our stay because of a conference in the hotel for 3 days so we didn't use it.

Nice comfortable stay

Good quality hotel, well located for our office location in Guragon. Nice standard of rooms, with excellent bathrooms; my double would not have been crowded for 2. Breakfast buffet was wide ranging and choice of indoor and outdoor seating.

Completely waste of money. Room had a damp smell. They change from level 4 to level 5 and same issue. I couldn't sleep as smell was so bad. I even asked housekeeping to come and check. They also confirmed the dampness and just did a spray which lasted for couple of hours.

Comfortable stay. Experience at the check-out was terrible. Inexperienced staff. Made me wait while they said they will “check” whether I have taken something from the minibar. Very disrespectful!

Travelled on business, excellent hotel.

Poor service by the staff and the property appears to be quite old now, so the standards are not met

so far so good

It was absolutely an amazing stay. Airport pick up service was amazing. Team members were nice and helpful from reception to housekeeping to dining area! saurav helped me in the late evening, my daughter needed warm milk, he smiled and took our bottle and filled with milk 2 times in a row and didn’t even charged us, he works at the restaurant reception. We loved it every bit. Housekeeping team is also incredibly nice.

All bad...even my family was sick they forced us to check out at 10. I asked them to pay extra but still kicked us out. All old and rusty bathroom, broken

Good no complaints Lot of opportunities to improve and better themselves Good luck

Excellent place to stay, really enjoyed our stay here.

Room spacious and clean, bed and sheets comfortable. Appreciated light switches were labeled, very user friendly. Good available extras, i.e. shaving kit. Nice separate tub/shower, but water could be hotter. Very clean and up-to-date toilet with hygiene electronic options. Pool area nice, but cold water. Restaurant options a bit limited. Primarily buffet set up, 2,500 INR a bit high for lunch. Had very large selection, didn't eat, but looked good. Breakfast a bit cheaper 1,300. Can order al-la-carte. Had pancakes, but didn't receive what ordered. Other resturant for dinner only. Bar on site, was pretty good and had some small bite options. Also, had small Cafe with coffee, dessert and sandwiches. Very nice grounds and setting. Staff polite and helpful.Would have given higher rating if food selection easier.

Very Friendly and comfortable Hotel to stay

Unfriendly reception

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I stayed here but they have no heating system , this supposed to be 5 star . I don’t understand. In winter room is cold . Public area lobby is cold .