Everything you exoect from and need from a cheap hotel

After we checked in, we tried to put on the air cooling system but it didn't work. Also, the TV was very old and didn't work either. We told the check-in staff who informed us that the air cooling system had broken and they weren't sure when it would be fixed. They were waiting on a part from Germany. As we were with two young kids, and knew the weather was going to be hot, we made sure to book a hotel that had air conditioning (Turns out air cooling isn't the same, but didn't matter anyway because it was broken). The staff told me that I could speak with the manager but that she would be leaving at 5:00pm (This was at 4:40). I went down at 4:50 and was told that she'd gone but she told the staff to tell us that we didn't have to stay and there would be no cancellation fee. Definitely not good enough as it was getting into the evening and we couldn't just suddenly find a hotel in the area that was available for a family. The staff member was very helpful, kind and sympathetic but the lack of care from the manager was a joke.

Comfortable rooms, helpful and friendly staff. Breakfast could have been tastier with more options

Great stay overall. The room was a little too warm, but thankfully there was a fan, which made it much more comfortable. I would definitely stay here again. Thank you!

Well looked after on check in and ideal location for plans.

Nothing at this time

The staff are so lovely at this hotel. The service has been absolutely amazing. We were checked in by Jordan who was fantastic. Also the cleaning lady on the third floor whose name I didn’t get was so lovely to our little boy. It was his birthday and he was made to feel really special. We would definitely stay again.

Set in a beautiful, peaceful location, this was a wonderful place to stay. Although we were only there for one night, our room was lovely and ready for us on arrival. The staff were exceptionally welcoming and helpful, making us feel at home from the moment we arrived. A delicious breakfast was also included, which was a great way to start the day.

It’s a long time since we’ve stayed in a HI and nothing has changed. The weird bathroom door arrangement! We stayed on a very warm night and didn’t receive any cooling from the aircon so a very uncomfortable night was had. Bed also not made for taller folk. Breakfast reasonable and adequate. Staff all friendly and helpful.

So I’m hrlpful

Only there for the night but comfy bed blackout curtains. Only downside the room was hot as there was no aircon/broken probably due to the excessive heat thats been around, but there was a fan which helped. Breakfast was buffet style so cant complain as you get what you want. Overall good experience.

We had a very friendly welcome and check in. The room was dated and very warm, after adjusting the aircon thermostat successfully (we thought), we went out and returned a few hours later to a temperature that had gone down just 10degs (to 25.5). We tried several times to adjust, kept putting in a lower temperature, it was accepted but did not change. It was too warm and uncomfortable to sleep with the duvet over us .. we had deliberately chosen a hotel with air conditioning due to the heat wave. The aircon in the bar and restaurant was effective and much cooler … Breakfast was ok, bacon was burnt to a crisp and rock hard, marmalade had run out but after asking it was quickly replaced. Staff helpful and friendly.

Good location with canal walk. Good value for mobey.

Room small but clean. Unfortunately room very hot and air conditioning not working in room which made sleeping not very comfortable. Staff stated air conditioning currently not working in any room at present time. Breakfast was good.

Staff member Gabriel was amazing on the night shift! We had just come back from Wembley and with the trains being delayed the food we had ordered arrived at the hotel before we did! However, when we did arrive, Gabriel had accepted the order for us, kept it safe and provided us with some ice so we could have cold water to drink given it was a hot night. We are so grateful to Gabriel and his help, he is a testament to your hotel.

Excellent location and service!

Small rooms but excellent customer service

A good fresh breakfast selection. Extremely friendly staff. Very nice nights sleep in the comfortable beds

Hotel room was ok, breakfast and staff were good

Staff were all very helpful and made you feel welcome