Overall Ratings & Reviews Holiday Inn Express & Suites ABILENE MALL SOUTH by IHG, an IHG Hotel

Real basic hotel. Bed was comfy but squeaky, carpet felt moist… but over all clean

We had a really bad experience at this hotel when we first got there they gave us the wrong room and didn’t have enough beds in it and so they tried to switch us to a different room, but that didn’t work. They couldn’t figure out how to do it so we ended up just staying in the room they gave us the first night and all squishing into a king size bed. When we tried to head up to the room, the elevator wasn’t working so they had to reset the elevator andwhen we got up to the room, our keys didn’t work so we had to go back downstairs and have them come upstairs and fix our room keys and then the next day they were supposed to switch us to the presidential suite to make up for the night before problems And when they went to go switch us, they said oh that room is not available. We didn’t check availability when we told you we were gonna give it to you so we didn’t get the presidential suite so then they were gonna put us in a regular suite but the room wasn’t ready yet so we said can we leave our stuff in our current room until that room is ready and they said yes and then they called us right back and said oh no you can’t we need that room so you can leave the stuff in the office so we finally just decided to switch to another hotel because we had had enough. So we ended up switching to the La Quinta and everything went smooth from there on.

The room we were give was unlocked and wide open when we arrived The a/c did not work, there were bare wires on the floor by the a/c unit. We just packed up and left drove the extra hour home.

Loved THE AREA THE HOTEL WAS IN. Around SHOPPING AND DINING WITHIN 2mins away.

Shower had a lot of hair left from a previous shave, water in bathroom sink didn’t drain, outlet in bathroom didn’t work, carpet was soaked from the air conditioner, lock on the door didn’t work, beds were dirty when you pulled back the blankets, washer and dryer didn’t work and nobody said anything at check in, we were in town for a basketball tournament and really needed to wash, never had such a terrible room at a Holiday Inn.

The room we got smell like mildew or someone mopped with a dirty mop and the front desk acted like that was normal until I complained

Clean and quiet

Jennifer at the front desk was amazing. From the moment we check in she was just the sweetest. She took care of me and my family all night. I had a bad experience at a previous hotel and had to find a new one which was the holiday inn last minute and I’m glad I did. She upgraded me help me with washing my kids uniforms for their game gave us everything we needed to help ease the anxiety I had when I first came in. The best experience I’ve ever had at a hotel. She is amazing and kept a smile and me laughing. Five stars just from her alone! Thank you for everything! You are amazing Jennifer.

Hotel and room very clean. Front desk staff was friendly upon checking in and leaving. We had great water pressure and hot water in room. Downfalls were feathered down pillows aren’t great for me and there was no body wash in dispenser in shower. Minor things that could be corrected.

Great staff!

I loved the room, but the air conditioner was very loud when turning on throughout the night. The bed sheets were so soft, and the bed was comfy.

Everything was good except the pool. It was slimy and had algae all on the bottom.

It was a nice place to stay

exceptional staff

Staff was extremely friendly. The employee that greated me asked if I was there on business, when I explained the nature of my stay she asked if I would be leaving before the complimentary breakfast started at 7am, and when I responed yes tobmy suprise she advised she would make sure coffee/pastries would be out at 6am before I left. Sure enough when I went downstairs to leave there was fresh coffee and cinnamon rolls!! It truly is the little things- 5 stars for me!

Staff was friendly and accommodating. Before and during check in, I specifically had asked if the pool was open. I was told that it was. The pool was open, but it was filthy. I do understand that a lot of dust and dirt had been present before our arrival, but it was very bad. I even tried to clean it, but to no avail. Nobody even apologized. There was a maintenance person at the hotel pool in day 2, but did not stay. Everything from the pool standpoint was a mess and mismanaged. The pool pump house was in complete disarray. I know this because the door to it was left wide open, creating more of a danger. It was really i excusable. And I don’t ever complain. Plus the bird crap everywhere is a huge health hazard.. it did not appear that anyone had attempted to clean it iff the pool deck. My wife and I were in town for only a couple of days, but I did expect better than what we found, Especially from a World leader in the hotel industry. Thanks for listening..

We got there late to discover our tub was stopped up. They said they would switch us rooms. They waited until shift change. It took them over 2 hours and well after midnight to get us our new room so we could move everything. We have stayed here before and the people were very nice. This time they were rude.

The staff was friendly and helpful and there are several dining options within walking distance of the hotel.

Na

It was okay. I would probably stay again for the location.