Overall Ratings & Reviews Holiday Inn Express & Suites WATERTOWN-THOUSAND ISLANDS by IHG, an IHG Hotel

Nice stay

The stay was great

The Jacuzzi tub room was awesome!

Breakfast. Beds Pleasant employees

Very good!

Staff very helpful & room comfortable

Room was clean and breakfast was great. Staff are pleasant.

.

Room was very clean and smelled good. The staff were all friendly and helpful.

One of the cleanest hotels I’ve stayed in. Great breakfast!

Hotel is located in a decent place, close to lots, bed was comfy, room was decent, however the whole place is outdated, elevator is not quick, jet tub in room worked, super dated as was the pool, definitely in need of upgrading

Check-in easy, good hotel.

Breakfast was very good. beds most comfortable slept like a baby.

Amazing service and the most beautiful rooms and comfortable beds

A nice hotel for a quick stay!

The best was there were high speed chargers for our EV….that was wonderful…the hotel was great…

TOO EXPENSIVE FOR HOW LOW QUALITY THE HOTEL WAS

Professional customer service

Staff very professional, very clean rooms 5 star experience

Booked a room with a jacuzzi tub. Got a standard king room.