Overall Ratings & Reviews Holiday Inn Express & Suites ASHLAND by IHG, an IHG Hotel

It was super clean and super modern. Loved the fiant shower and tv. Everytime was perfect. We were there for our 4 yr anniversary.

While convenient to my destination, I would not stay here again. Half of the lights in my first room were not working, including any in the bathroom. The second room had an AC unit thay seemwd to do little to reduce humidity, and the safety rail in the shower litterally fell off when I touched it lightly. Biggest disappointment, however, was the breakfast: sausage and " french toast" pieces that were overcooked, and no eggs of any kind (employee told me she hadn't had any eggs " in a while"). Fruit selection was limited to a couple of apples. Honestly the worst breakfast buffet I've ever had in a major hotel chain. I dont normally write reviews, but this was an uncomfortable night.

Average hotel. Bed ok. Pillows certainly not what you have at home. Clean at first glance but then don’t look too hard. Behind the bathroom door. Stained duvet cover on one of the beds. Breakfast was underwhelming. Pancake machine and juice machine both not working.

We waited 15 min to check in, no one at front desk. Comforter on bed was wripped. It would have been nice to know how heating and cooling unit worked upon arrival. The price was very high for a rated 2-3 hotel. Overall, everything else was good.

Great stay!

Under construction. 9 am there’s drilling in the next room. That was unpleasant way for my 6 month old grandson to wake up!!

The hotel was clean and well kept. Peep hole in door missing so anything could bee seen or stuck through the hole. Beds were very uncomfortable. Felt like you were sleeping on the metal bed springs which were also very noisy when you moved. Kids running the halls all night banging on doors all night. TV did not work most of the time. Housekeeping did great. Daytime front desk personnel were great, evening not so much. Breakfast was sparce and cold. Have stayed here before and it was better. Not sure I will again.

Nice and clean. Just a little día appointed with the Pool, it was too cold.

the hotel was under construction was not told that for like two days after i booked my stay . ,no hot breakfast . had to go buy hot breakfast out cost me like $20 extra dollars a day . wish i knew that before i booked room . but was ok . they could have offered a Discount . pool was closed and exercise room was down too ..but it will be nice next time .

At the time of our stay the pool and main commons area was being renovated, even though all that going on it never once interfered with our stay. Very clean , professional, safe, and kid friendly experience. Can’t wait to stay again when the new pool is ready.

The room wasn't soundproof as listed on here.. was looking forward to that.. also wanted the heated pool the whole place was under construction... But our room has been remodeled and was nice so we just stayed in there it was nice and clean we did ask for cleaning service while we left for an axe throwing date right next door and left a good tip and even cleaned the room our self's making the tip easy earned just change our sheets and take out the trash get us fresh towels was disappointed to come back to the same mess request again they took our trash bags and gave us towels... I wanted a break as a mom and this took from that..

The only reason I don’t give an excellent on the property is because being remodeling right now so some areas are a little messy. Our room is absolutely beautiful and perfect so I am sure once all the remodeling is completed this will once again be a perfect hotel. This is our 3rd time to stay here and will again.

Even under construction, the property was clean and maintained.

The staff was amazing and very friendly, the property is currently under construction, however, we booked since there was a pool, but the heater was broken and couldn't be used, the shower in our room broke, they fixed it right away, and it broke again the next evening at about 11 pm, it couldn't be fixed so we had to pack up and move to another room, but they did give us a larger room (but we were checking out the next morning). But great staff and clean rooms win me every time so I'd give them another chance. And there's popcorn in the lobby which was very fun.

They are currently remodeling but the staff was very communicative. Our room is great.

Clean and great customer service

friendly and clean

Overall the hotel was good. They were doing some painting so some construction equipment was visible. Not many places for dinner in the area that were close by. Staff was excellent and friendly. Bed and breakfast was fantastic.

Top Flight! Everything about our stay was very nice. Water pressure wasn't great, but outside of that our stay was above the line. Roger greeted us in the most pleasant laid back way after several long hours on the road.

Great staff