Overall Ratings & Reviews Four Points by Sheraton Birmingham Homewood

For starters, something should be said to customers well ahead of time about online banking. They was about to reject me because I bank with chime. I’m pretty sure a refund wasn’t gonna come out of it either. The staff was reasonable yet slow. The room was surprisingly comfortable. Parking was simple but the signs in the parking lot makes you think you might get towed. Overall a solid 3.5/5.

Looks great from the outside but the 2 rooms didn’t smell good. It’s in a great location.

The hotel had to call expedia when I was checking in because even though I paid through expedia days prior, they couldn’t confirm the charge for some reason nor my room. Took 37 minutes to actually check in once they were able to get ahold of an expedia representative to sort out the issue. The hotel room was very nice, and comfortable. The bar/ restaurant was below average and not worth spending the money. Atrocious wait times as well for service.

The front desk said they did not have the suite we booked. After much conversation, they realized they had one available. We did not need a conflict after a long day of travel!

Its was a chill stay all the workers were jovial n repetitive

Friendly staff and the cleanliness of the room was immaculate!

I liked the decor of the hotel. I liked the furniture and color of the walls. I liked the long countertop in the bathroom. It was convenient to restaurants. We liked the staff, especially James at front desk. We liked the free coffee and the water dispensers in the lobby area.

Nice hotel but the room was a lil too warm for me.

Ice machines broken on all floors but the 4th, very stingy with towels, tv streaming was so slow that we couldn’t watch TV

I am giving this stay 4 stars (really 3.5) because the worst part about the stay was the check in. We arrived around 4:15pm or 4:20pm check in was at 3pm. I was told that they did not have a room available for me and my mother and that the wait may be approximately an hour. It was also shared that when I book through a 3rd party instead of through the direct website or be a rewards member that 3rd party bookings usually do not take priority over the aforementioned. I was confused at this statement because not only had I stayed I at this property before (which I booked through a 3rd party site) I have never experienced this problem before and I have been using 3rd party booking for years. So after approximately 50 minutes I was told that they finally had a room available for us. No actions were taken to compensate for the inconvenience at all. Staff members were nice and friendly and conversational but I am not sure where the ball was dropped with the check in process.

Our stay was amazing.. Everyone at the Hotel was so helpful and refreshingly nice. Our rooms were clean and well maintained. We rented 4 of the king suites with pullout sofa's. On our trip we had 6 children with us and they had a blast. This is a 10 out of 10 experience and hotel. We loved it.

Sonya that work at front desk was a 10/10

The staff were extremely professional and customer friendly. The combination of the nice property with the wonderful staff, made this stay excellent. It's neen a long time since I experienced customer services like this.

Great Clean and quiet hotel!

Nice property and friendly staff

Super courteous and friendly staff. Room very clean. Will stay again if in area.

Great service, everything was very clean and the staff was welcoming and happy to help us. Had a great stay!

Enjoyed our stay will be back

It was very quiet and Chris was very nice

Rooms had a bad odor