Overall Ratings & Reviews Candlewood Suites PORT ARTHUR/NEDERLAND by IHG

Great stay

Good customer service

I had no idea the hotel was under construction. There was no info on how to get inside. No one would answer the phone. The A/C was turned off in the hallway. The elevator only worked half the time. The room was nice, but it was a bad experience otherwise. Someone tried to come into my room and woke me up before 10 am AND I HAD the DND sign on the door. Stay somewhere else for sure.

The staff was very polite and willing to help and assist in anyway

Good

This property felt like a motel instead of a hotel. I normally have no issues with Candlewood. Dirty and old inside. Staff was nice though.

Great and friendly service, room was clean and comfortable. We highly recommend this hotel for your overnight or vacation stay.

It was ok. Very noisy. The staff was friendly and helpful

Beaumont was still full from the storm. This facility was a great alternative

Arrived to check-in after 3:00 pm, and was told the room wouldn’t be ready for another hour. After checking in an hour and a half later, we opened the freezer/fridge in the room and were blasted by the smell of shrimp/bad fish. The smell was pretty unbearable so we chose to not use the fridge/freezer and kept the door tightly closed. After dinner sometime around 6:30 or so, the door to our room was opened by another guest. Apparently the front desk gave this guest a key to our room not knowing the room was already occupied. The beds were comfortable and we liked how roomy the suite was, but I think we’ll be avoiding this location in the future.

No breakfast. Only cleaned the extended stay room once a week which meant I had to go ask for clean linens every day. Other than that it was ok.

Not enjoyable

Good choice for traverlers.

Hotel room had an odor to it. Bed wasnt very comfortable. Luckily I just needed the room for a few hours before heading to a job to catch some sleep. If I had to stay in the area again I'd probably get a room at the holiday inn instead.

It was a great place to stay. It was very nice and clean!

Business trip. 1 night stay. Doesn’t have breakfast but does have full kitchen and great coffee.

A loose toilet seat was the only complaint, but the place could use a little freshening up! Candlewood is usually nice, but in this case a little overpriced, but always a good dependable experience!

Loved the kitchenette inside the room! Clean and tidy (aside from the bathroom door that looked like someone had punched it at some point). But we had a good time speculating what might have happened. Other than that, the room was great! Front staff was so helpful and friendly! If I ever need a stay in that area again, I will definitely be staying at this hotel!

Very quiet and clean hotel. Free laundry services. Kitchenette in every room.

The lady at the front desk was wonderful. She was very friendly and helpful. The room and pretty much the entire hotel were very clean. The bed was comfortable, as well as the recliner. The only issue with my stay was that the toilet made a awful noise whenever it was flushed, but quickly went away. When the room was as great as it was, you can easily over look something as simple as a little noise. I highly recommend this hotel.