Holiday Inn Express & Suites SWEETWATER by IHG, an IHG Hotel

Explore Holiday Inn Express & Suites SWEETWATER by IHG, an IHG Hotel
7.8
Pleasant
From 477 reviews
Cleanliness

8.0

Room Comfort

8.2

Location

9.0

Service and Facilites

8.6

Traveller Reviews Holiday Inn Express & Suites SWEETWATER by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Curtis
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We found this on Expedia and walked in to ask for a room because we were just stopping on a road trip for the night. They said they were out of rooms. We got on Expedia in the parking lot, booked a room, walked back in and got the key. The hot breakfast was not very good, and the pancake machine was broken. We booked this hotel because it had an indoor hot tub, but it was out of order and wasn’t even filled with water.
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Greg
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Overall it fit our needs but I don’t think we’ll return in the future. The pull out sofa was broken. The cushions were stained and one cushion was torn. When we went to pull out the sofa bed, the spring fell off and we could not hook it back together because the entire piece that supports the mattress was already worn and it looked like it had been repaired multiple times. The entire hotel could use an update. I went to use the workout room which was crowded with equipment that did not work. There was no circulation in the room but I was able to use the recumbent bike. The staff were super friendly and kind. That was the best part.
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Ruben
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lots of construction workers. Our room wasn’t cleaned. The desk clerk came and changed linens and cleaned.
Kathleen
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The room was ok. Not bad for 1 night. Definitely oil field filled place. Only problem we had was the shower. Luke warm water at best and the handle fell off in the tub.
Conrad
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It was 1 night in a small town! Room was clean and large!
Rachel
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Did not have a great stay here. Booked a room with 2 queen beds. They did not have the room available when we got there so kids slept on a pull out couch (which was not comfortable). The pool was not clean looking; hot tub was drained. Breakfast was not fresh and pancake machine was broken. Breakfast area was not clean.
Christi
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

We reserved a night at this hotel at 11 pm (we had a family emergency and had to drive late). Once we arrived at the hotel around 1:30 am, we were told they had no room for us and were sold out. It didn’t matter that we had a confirmation number. The entire town was sold out of hotel rooms. We had to drive an additional 1 1/2 hours to get a room. By the time we got there , it was close to 4 am. Horrible experience.
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Rosa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Es un hotel muy sucio tiene un olor muy mal
Joseph
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property is old and in need of repair. Breakfast was great. Tesla charger present.
Ernesto
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room stunk so bad, not enough towels, clogged sink
Ty
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

There was no bar soap in the room. The freezer part of the fridge was almost completely froze soid with ice. The was loose tile in the bathroom.
Ashley
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

I booked a king suite because In the pic it had a big bathtub - arriving there - checked in went to room not big bath tub. Elevator seemed like it was going to break anytime , the room was hot. The room we stayed in - the ac was so loud when the compressor kicked in. I couldn't get a good nights rest.
Brenda
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

The hotle staff waa lazy. The check in lady put on makeup and left there was nobody to check in the people that showed up there was 8 people waiting on her. When she got back she claimed her parking spot waa under the covered part where coustmers are supposed to unload thier stuff. She made the coustmers trying to unload move so she could park there..i have never seen someone just leave with nobody to check them in nor i have seen an employee have a rignt to park where people have to unload. The next morning the lady that was working microwave everything potatoes was raw and sausage was hard and the the egfs was rubbery . She put no care into the breakfast. It waa undee stocked so we couldn't find anything to eat that was eatable.
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Verified traveler
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Professional and kind employees. Great Breakfast. Clean Room. Quiet. Convenient.
Kim
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Hotel is terrible disrepair. Beds were completely broken and very itchy. Sunken in the middle of each bed. Couch bed was broken. We did not sleep and had a long day on the road the next day. Breakfast was decent. Tile broken in bathroom. Staff was apologetic.
Jeffrey
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Great Service Great room Great breakfast
Miguel
icon-Business
Business
6.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

El costo es caro para no tener unas buenas toallas y que solo tenga una pieza para una pareja muy desilusionado
Gary
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

First time taking a shower without a shower curtain???
SUSAN
4.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Not comparable to other Holiday Inn Express hotels we’ve stayed in before. Shower was awful, elevator didn’t work, out of hand soap, and breakfast was awful. Staff were friendly, room was clean, but hotel needs serious updating.
Beau
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Elevators broken. Ice machine on second floor broken. Furniture is old.
Number of reviews per page
20
40