Overall Ratings & Reviews Staybridge Suites WILMINGTON - BRANDYWINE VALLEY by IHG, an IHG Hotel

Room was to hot.

We are staying here because our cat is at the pet hospital nearby. They have been very accommodating and considerate of our situation which we greatly appreciate.

Clean

Great location for our day trips. Breakfast really good

I had an amazing stay. The pool was lovely the food for breakfast and diner was great. All included in your stay btw. Me and my family truly had a great time the gym was clean like everything else was. The only complaint I have which isn’t any of the staff fault was that there was a group of young wild teens and an older adult trespassing coming into the pool and taking up most of the space making it uncomfortable for me and my family to enjoy the pool. They were there both days of my stay maybe I should have informed the staff but I didn’t. Other then that it was a clean comfortable and convenient stay

I absolutely loved our stay here. It was pleasant, peaceful, comfortable, safe, relaxing, fun and more. I loved that they had two grills and the pool.

Honestly of staff when my wife left her purse in room.

My experience was phenomenal from the reservation to my request for minor changes every step everyone was friendly, the listened well and they were helpful. I will definitely come back as long as my money allows. Peace, safety and free parking go a long way with me. My family was happy and they kept saying how they loved everything.

I experienced the friendliest reception at a hotel that I have had in ages. Hotel and room were clean and quite nice.

It was gorgeous in the area it was located!

Very friendly staff Clean and refreshing sorroundings

Front desk has been very friendly and helpful. Rooms are nice!

Very nice rooms, awesome staff and great location. It all made our stay very very pleasant and we would stay there again. Thank You again!

Absolutely terrible, untrained and unprofessional staff at the Front Desk. Took an hour to get into my room, including five trips upstairs and back down because the keys did not work. Received a bill that I shouldn’t have, so went to complain to the front desk and the receptionist threw the bill at me across the desk. So if you don’t want to get a headache dealing with unprofessional people just don’t stay here. There’s a lot of nice hotels all around. The hallway carpet smells very bad.

This quaint hotel is nicely decorated, and clean. It sets back and away from the busy area so you can go shop or dine but return to quietness. On the evening of arrival, the hotel hosted a lovely social event with light refreshments for guests. From the front desk staff to kitchen personnel-everyone was great! So appreciated their kind and helpful nature. ..even the guests were friendly. Would definitely rebook here when in the area.

Very friendly front desk staff, clean hotel. Breakfast was better then most these days at hotels with a variety of hot and cold option and in weekends till 10:30am. Close to shopping centers with great stores. Great for families because of the suites.

We stayed just one night to rest our heads for a day trip. The breakfast was great in the morning. Your typical options but everything was hot and ready. The lady was always around to help and provided us a bag so we can take things to go. The front door of the room wasn't sealed for noise. so we heard footsteps, talking, and anything happening in the hallways. It's a good thing we had a second bedroom. The room had everything we needed to create a meal, but we ordered out. It was nice to have plates, utensils and actual glasses to have with our meal. Service around 7pm came to ask if we needed our garbage taken out which is a nice touch. This way our room wasn't smelling with food from eating. We did smell others who were cooking, good thing it smelled nice.

Great stay! Great breakfast.

The location and the infrastructure were both equally bad. The thru traffic was horrible.

All the staff were very nice and provided great customer service!!