Overall Ratings & Reviews Staybridge Suites AUGUSTA by IHG, an IHG Hotel

Great hotel within VERY short proximity to Augusta National Golf Course!

I canceled my reservation at the hotel. I did not stay

This was the worst IHG hotel that I have ever stayed in, in fact, it is the worst hotel that I have ever stayed in. As a veteran traveler, I have experienced checking into a hotel with less than acceptable cleanliness but they always offered a new room or instant house keeping services and/or room discount but not this time. No new room was offered. No house keeping services was available. No discount given. The room was so filthy that it was a health code violation. Since the hotel itself and corporate refused to handle this situation correctly, I reported them to the local health department and sent them pictures of blood on the toilet, filthy kitchen, etc. HORRIBLE experience!!!

Staff was very courteous, great location, clean rooms and quiet. Several good restraints very close by as well as nearby shopping. No complaints here.

Everything was great

The stay was great! The room was spacious and very comfy! Its in a great area with alot of restaurants to choose from and we will stay again

We stayed at this hotel after switching from a sub-par Augusta suite. Comparatively this stay was phenomenal. It was clean and when we were missing amenities, they quickly brought them up. We specifically wanted a room with a kitchen to cook our own food. The room had a spatula but no frying pan (they brought one up) a large sauce pan with a cover and a small steaming pan, but no matching sauce pan to fit it in, though there WAS a lid for it that was missing. Otherwise, we had utensils and plates/cup. (Yes, low standard but the previous place we stayed only had 1 spoon and 2 knives with no other utensils! Ironically the only pan it had was a frying pan lol!) The room was clean and had furnishings for the sleeper sofa, which we needed. (Another thing missing from the previous suite in a different facility!) The breakfast has several types of fresh fruits which eere good. Yogurt, hard boiled eggs, cottage cheese, waffles, sausage, omelets (I didn't love them. Weird cheese) but the family did like the sausages. Muffins, cereal, juice. Plenty to choose from for breakfast and the staff were polite. Nice, Small gym with 2 treadmills and eliptical, an exercise bike. One workout bench with free weights. Missing one15lb weight which, of course I wanted to use. But overall, very happy with the stay and would stay here again.

The room was comfortable and clean. The property was very well maintained.

Property needs an update! TV in bedroom did not work, bed too short, no blanket, bathroom outdated.

We had a wonderful stay. Friendly service, clean, very comfortable accommodations.

Experience was good... its why i continue to come back.

Room was filthy. Had an inch thick dust in the kitchen area. No upgraded charger ports like you would normally have in hotel.

Friendly check in

we enjoyed every aspect of our three day stay, check in- check out all smooth as silk. great place to hang your hat with family or business. price. condition. resturants any and all was perfect. will return. r. howell

The hotel is nice overall as well as the staff. However, we could tell the bathroom hadn’t been cleaned because the previous guests wash cloth was still hanging up on the shower and there was something brown inside of the tub.

It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.

Great stay!

Great check in! Super nice!

every one was nice

Checkin personeel was rude and very unfriendly, keys did not work, lock appeared to be falling off door, was not appropriate. Tried NEW keys on outside door, DID NOT work, walked back inside and cancelled my room and reservation. Have stayed in Augusta many timees for business through the years, WORST experience in customer service I have ever had in Ga.I understand it was my first time here , just got a bad vibe and feeling from the front desk, to people walking all around during happy hour, to a maid /nosey security person follwing me around. My 10 minutes at this location was ALL in needed to know I have made a mistake,