Bilem Hotel Beach & Spa

Explore Bilem Hotel Beach & Spa
6.8
Pleasant
From 530 reviews
Cleanliness

7.2

Room Comfort

7.0

Location

7.8

Service and Facilites

7.0

Traveller Reviews Bilem Hotel Beach & Spa

Number of reviews per page
20
40
Top reviews
Brian
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We booked a sea view room and upon arriving at 2pm, the staff said that the room wasn’t ready. When asked when it’ll be ready, they said anywhere between 2-6 pm. What the heck!? They did get our room ready at 2:30pm. Upon entering, we realize they gave us a room with no view without even mentioning anything about our room. We called the front desk to complain and they said they have no sea view room for us but promised to give us our sea view room tomorrow. The following day, we inquired about our sea view room and they said they don’t have it and try to promise our room the following day. We refused because we only stayed there for two days. So, they gave us a complimentary set dinner, claiming it’s worth €40 each meal. Personally, I would rather eat outside for a meal that’s twice as good and half the price and be much happier. Overall, this hotel experience had been the worst for our 16 days trip in Turkey. I would not recommend this hotel to anyone as their customer service and lack of accountability is unacceptable.
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Per
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very fine stay and good help from staff. Will come again
Dijana
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Everyone working there was so attentive and friendly!
Brad
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

My son and I stayed here for two days. The front desk staff are terrific, rooms are clean but dated. Wifi is excellent and the location for breakfast is breathtaking. The location in the region of Lara offered a swim in the Mediterranean, beautiful cliffs and many great restaurants. We had the amazing extreme burger at Tezgah Burger across the Main Street to the right. Other night we had a nice dinner at Dialogue restaurant on the cliff face and overlooking the water. Overall wonderful stay. Niggles: No juice or cold drinks at breakfast Water never got hot in the room shower.
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Catherine
icon-Leisure
Leisure
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I did not use the pool, only the sauna.
Grete
icon-with Partner
with Partner
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Extremely disappointing experience! We booked a room for 2 nights — the hotel looked beautiful, clean, and had great reviews. But when we arrived, the reception staff were smoking inside, and the entire hotel smelled strongly of cigarettes. It was impossible to sleep in such a smell — even my husband, who smokes, couldn’t stay there. The pool outside was dirty and not suitable for swimming. The balcony was full of dust and dirt, although the view from the window was beautiful. We couldn’t stay because of the terrible smell and had to book another hotel across the street, losing €140 because of this place. Very disappointing! 🚫
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Mohammad Yosuf
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Except the gentleman in the reception that was a little rude and not helpful, everything else was great.
Ryan
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Leisure
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

More like beach resort. Stunning own private beach. Breakfast by the sea. Great cocktails. Really enjoyed my stay.
Attia
2.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Dirty hotel
Peter
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Business and Leisure
4.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Everything looks good on the photos but when you get there you can see things need improving. The air con unit was leaking water as ice was trapped inside it. The restaurant for breakfast looks shabby and needs an upgrade The bathroom door is made of MDF and has water damage. Another resident had a toilet that did not flush
Syed S
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Very satisfied
Gurpal
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Staff did not deliver on any requests made.
Mitch
icon-Leisure
Leisure
10.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

Very friendly staff. Great location. Great price.
Verified traveler
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 172 week(s) ago

Hotels.com verified review

Great experience for the family. Mohammed was very helpful and always sorted any issues we had.
Marian
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 199 week(s) ago

Hotels.com verified review

This hotel is good area Just breakfast service is ziro Im never used the breakfast Just used the room
Lorena
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Very unfriendly/unprofessional staff,. The property needs an urgent refurbishment, I don't recommend it
Jude
icon-Leisure
Leisure
2.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

This place has no whatsoever idea of what customer service is. I am not going to make my comment long " I simply DO NOT RECOMMEND THEM. Please take my advice and search somewhere else.
Ahmad
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

This was not a 4 stars property. It’s an old property (deteriorating) and basic rooms just to spend a night. The one good thing about this hotel was the location (waterfront access).
Tulu
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

Berbat bir kahvaltı vardı. Kahvaltı alanı temiz degildi. Lobideki personel vs laubaliydi ve lobi alanı çok çirkin ve eskiydi. Bana verilen oda ise yeni odaydi ve mükemmel idi. Onunla ilgili bir şikayetim yok hatta teşekkür borcluyum.
John Joe
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 233 week(s) ago

Hotels.com verified review

Excellent service, friendly staff, rooms are clean with fresh towels provided each day. The restaurant food is excellent and the staff are attentive and friendly. Overall great time!
Number of reviews per page
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