Very old building. Had to sign out an iron but no board available. Walls are paper thin. The breakfast buffet is flavorless and the service dismal with the only person there standing there in his phone. No water pressure can’t open the bathroom door without smacking the toilet. so yeah…

Terrible. We checked in for 3 nights. When we got to our room we booked another place and checked out. We ended up losing our money but it wasnt anywhere we could stay.. rooms are dated and feel very dirty.

Ok

The room was clean and sufficient but definitely run down and could use some fixing up and repair. Sliding door did not lock and weather stripping was hanging down. No art on the walls, but lots of "patched" areas were noticeable. There is no closet for hanging clothes and no mirror in the room so only mirror is in the bathroom. Also, bathroom door is frosted glass that offers very little privacy. Shower was very nice and AC worked really well.

I didn’t like the people that work by the swimming pool

I’ve stayed here before a few times and in different rooms each visit. I’ve discovered that each stay was different based on the room. The hotel exterior looks good, well maintained and my other reviews were based on the other rooms. This time my room was basic and cheaper which really needed a renovation. Everything is outdated in that room. Also front desk staff poorly speak English (located in highly popular tourist area) I had to use translator to ask simple questions to give me a new garbage bag

Great place

I did not have either. Just slept there.

They make you lay some additional taxes? So not sure how much accurate is Expedia information. The toilet had some leaks that they couldn’t fix neither offer an alternative solution. They have loud music at the bar/pool from 6am to 11pm, so if you’re staying by the pool, good luck! Poor information for tourists, they didn’t know or they didn’t care. The pool was nice, food, they have some buffet but it is not worth the price, you can get better food around the area for half the price, they have good drinks tho. I believe you can find better places for the same price or even better. I would say that the good thing is the location, across from the ferry that takes you to the Islas mujeres, the bus passes in front to visit other beaches, walking distance to one of the beaches (langosta).

Clean room. Helpful staff. Great pool with bar and restaurant. Only downside is you cant walk anywhere. No beach access anywhere close by.

This is not a luxury hotel however for the Money this is a great place. The staff is amazing. The room is nice though there’s no phone in the room, but that doesn’t bother me because I use my cell phone while traveling. There are restaurants nearby that are great. They have an amazing pool on site. I selected the buffet breakfast which was nothing fancy, but it was everything I needed. I would definitely stay at this location again, conveniently located right across from the ferries that go over to Ilsa Mujeres and not too far into the hotel zone that you feel like you’re driving forever to get there highly recommend

BAD

Room was clean, great working ac, staff is real friendly

Honestly , I was impress. Very clean room, nice pool, and super friendly and helpful staff.

Staff were very friendly. Breakfast was delicious. Very nice pool.

Excelent service staff and ubication

- Clean and spacious room - Good and safe location - friendly staff - Nice pool

Friendly staff, clean rooms. Great parking

Upon arrival, the check-in experience was not the warmest. The gentleman at the front desk (wearing glasses, around 40–50 years old) came across as quite dry and unwelcoming, and communication was a bit difficult as he spoke very little English. As a solo traveler, first impressions matter, so this felt a bit uncomfortable. However, shortly after, a lovely staff member from the bar offered me a hibiscus welcome drink, and she was friendly and kind, which definitely improved my first impression. The rest of my stay was pleasant. The room had a beautiful view overlooking the pool and parts of the surrounding area on the 9th floor, which I really enjoyed. The hotel is in a convenient location — within walking distance to Playa Tortugas and Playa Langosta, making it easy to explore and enjoy the beach. Keep in mind that basic amenities such as toothbrush and toothpaste are not provided; only body lotion and shampoo were available plus towels. There is a mini fridge too but it was so noisy I didn’t even bother to turn it on. I used a cooler for my drinks. Overall, it’s a budget-friendly, relaxed place to stay — nothing luxurious, but comfortable and chill. The poolside bar is a nice bonus.

Good hotel, good location, good price and value