Overall the stay was nice. Hotel is clean and room was comfortable. The breakfast buffet is not worth it. Could've had better hot food choices and we had to find our own coffee; server never came to tabel.

I don’t think it’s a five star hotel.

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It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

modern hotel

Always great quality and consistently great service

We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel.

Great experience.

Great stay at the Eurostars! I booked a massage tower fusion at the spa and this was the best massage I had of my life. Great experience!

Great place to be. Will stay there again.

Spacious clean rooms

The staff is very friendly except one. After a long day and flight, we checked in and went for an early dinner so we could go to bed early. When we arrived at the hotel after dinner, the room was unbearably hot. I called the desk and they sent someone up. We needed to move rooms which was fine. We moved rooms and in the second room the tv didn't work. They sent a guy that fixed it but didn't add the internet to stream. We moved rooms again. The third room was not getting cool. The guy came up and put the temperature probe in the vent and showed us the probe, it was not cool. Then he stuck it completely in the vent at a different spot and showed us a picture on his phone of the right temperature. We could feel that the air was not blowing at all. We called the desk and started that the air is not blowing. I was told that the air is working fine. I said that is not correct since the second room was much cooler. I was then told that not all the air-conditioners at the hotel work the same. At this point, we were so exhausted and just needed sleep. I woke up sweating all night. In the morning when I went outside, it was terribly upset by how cool it was outside compared to my air-conditioned room. I called to get a room change. The person that answered the second day was rude when i called. This is supposedly a 5 star hotel and I'm sorry that I expected to have a working air-conditioner and tv. We were give free breakfast but it doesn't make up for the gaslighting

We had a very pl Sant season ay at Eirostar Hotel Tower in Madrid .

Clean, modern and convenient

Excellent staff, clean and convenient property.

Broken AC. No Pool. Expensive for the quality.

Es nuestro hotel favorito de todo Madrid!

I dont believe how this was a 5 star hotel

Amazing Hotel and Staff!!

The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.