EXTREMELY IMPORTANT- The hotel itself is surrounded by a busy are and "park"
(see photo). While the location is ideal to the gothic quarter (best part of the hotel) it's not a safe area at night. Lower level floors on ALL SIDES are loud all the time. We were awoken by homeless people screaming early morning hours. When I went to the front desk to ask about moving rooms due to the yelling homeless people that live outside the hotel they told me they could move me but it would be an additional charge per night. When we booked there was no where you could select a higher level floor. We had already booked a premium room. I inquired further about the charge for higher level floor where they told me it would be the exact same room I booked but on a higher floor. It was very clear that noise from the lower floors is a consistent problem for this hotel and rather than attempt to fix it they profit off it by charging more to move you to a higher floor. This hotel shows pictures of a "pool" and states it has one- what it has is not a swimmable "pool". The rooftop has a very beautiful view definitely a highlight of the hotel but closes at midnight, has poor upkeep, and was smaller than the photos showed. The house keeping staff is wonderful. They brought fresh towels, new water bottles, made the bed every day very happy. This hotel is not for families. Walls are very thin...we heard the couple next to us. Steamer in the room was great. Hotel was run down, chipping paint, stains, ect.