7.4
Pleasant
From 979 reviews
Cleanliness

7.8

Room Comfort

6.8

Location

8.4

Service and Facilites

8.0

Traveller Reviews Hotel Panorama

Number of reviews per page
20
40
Top reviews
Alejandra
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location easy access and staff was very friendly
Gabriela
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The breakfast was delicious and the people there were so friendly! 100/10 highly recommended
Darryl
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I was staying in this hotel before I connected with friends at a differemt property. Staff were friendly and rooftop was a nice touch.
Tammy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Good location near historic section, but very small room, tiny bathroom, breakfast very mediocre. However, staff were wonderful and very helpful.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Quiet location on a street just 10 minute walk from the Duomo. Basic room had limited view as shutters were blocked by scaffolding. However, just grab your (paid) breakfast and pop up to the rooftop terrace with fantastic views of Duomo, Palazzo Vecchia, etc.
Flora
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

N/a
Jim
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We paid online then had to pay again upon arrival? Room was small, no mini fridge in room. Had to ask for air conditioning to be turned on in room each night. Bath room very small, had a leak under sink they had to fix while we were away. Not what we expected in a hotel stay, UNLIKE the Maiori property we stayed, in Amalfi area.
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Mohammadreza
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Clean room. Staff good.
Cezar
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

It is within the Limited Transit Zone so if you drive you have to use a garage service or get fined so add EUR30 to your bill per night automatically. This area of Florence does not have signs screaming at you when you enter the Zone so once you are in your only choice is a EUR90 fine or the garage. If I knew this detail I would have looked for a hotel outside such zones.
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anay
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

You get what you pay for. Location was perfect! Close to the everything. McDonald’s is really close by. We didn’t have hot water or a working tv. We were only there 2 days so we made it work. But it was not easy. There was an elevator and they did hold our luggage for the day.
Felix
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

10/10
Francis
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

I had no idea the front desk would be on a floor other than street level, which meant it took a while to actually find it two floors up. The staff seemed charming as was the decor. The room was comfortable and clean. Exterior construction meant some noise and a scaffold outside my less than panoramic view window. Odd. Is the view only on the roof during breakfast? I never made it up there. Coffee bar 24/7 unless you want coffee at 7:30 am. Mysterious. I didn't want coffee at the 8:00 breakfast. I didn't want breakfast at all. I just wanted coffee at the unreasonable hour of 7:30 am. Lastly, when my passport is at the front desk because that's the law, wouldn't it be cool if someone were behind the desk, or at least the passports were secured somewhere. ANYONE can walk around and take anything they want because having someone at the desk at all times is just absurd. Lastly, one charming friendly face on the afternoon of 18 June made the visit positive for me. so, thanks for that conversation, also thanks for the lovely artworks throughout the 2nd floor. - sincerely, Frank O.
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Andrew
icon-with Partner
with Partner
2.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Major building works in progress outside, noise started at 07:30 and was like trying to sleep on the runway at Heathrow (wont allow us to upload video!). Shutters removed without warning allowing workmen on scaffold to have unrestricted views into room. Desk staff shoulder shrugged. Overall not great; decor very, very tired. Aimed for arty, missed badly. Description on website misleading. Would not recommend.
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Jason
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great place. Had room with a view. Everything was walkable. No more that 30 mins to even the farthest place we wanted to go. Great location and staff was very friendly.
Catalina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

It was ok, for the price I expected a bit better
Arelis
icon-Leisure
Leisure
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Room was clean, staff was welcoming.
Heather
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The room smelt like mildew and the tv didnt work. Once we opened the windows the room smelt better.
gordon
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

the most basic of accommodation. If you can get it for $125-$150....you'll get what you paid for.
Monica
icon-
8.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

Tired and dated, it could use a coat of fresh paint. I did appreciate the funky art and homey touches, though. Room was the smallest I have ever slept in but the bed was comfortable. Staff was friendly and super helpful and the location was unbeatable. Breakfast was varied and generous. I would stay again.
Gerold
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

An older hotel, but well situated in walking distance to the Duomo area.
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