Welcome Hotel was once my preferred choice when visiting the area, but declining standards led me to move my business elsewhere. After two years, I decided to give it another chance with a five-night stay. Unfortunately, nothing appears to have changed.
Housekeeping was inconsistent throughout my visit. My room was not serviced after the first night. Despite displaying the "Service My Room" sign for the remainder of my stay, the bathroom was partially cleaned on day two, while the bed and waste bin were left untouched. For the final two days, no housekeeping service was provided at all.
The Superior King Room remains compact, but I had hoped to see some investment in refurbishment. Instead, the room showed obvious signs of wear, including stained carpets, scratched furniture, a loose toilet seat, and ineffective ventilation that supplied only lukewarm air. The limited TV channel selection, one of the reasons I stopped staying here previously, also remains unchanged and is disappointing for a hotel at this price point.
Breakfast is still acceptable, although the selection has been slightly reduced. Staff work hard but often struggle to keep buffet items replenished, even at less busy periods. The evening restaurant has also deteriorated. Menu choices are even more limited than before, offering insufficient variety for multi-night guests. On one evening I chose Uber Eats over the hotel restaurant, which says much about the dining experience.
