Overall OK place to stay. Staff were nice but hotel has weird outdated policies about towels and key cards. You pay $2500 for your stay then they want to talk about charging you $10 if you lose a “towel cards”. Floors are made of very smooth marble and very slippery, so if you or a travel partner is a falls risk be very careful. The pool is very big and nice clean water but flooring is very rough and causes blisters after long time standing there. Beach is clean and nice but beach and pool restaurant take forever to bring your order (took them 90 min to bring me a lemonade). My blanket cover was not clean but housekeeping was quick to changing it. There is no express check in or out options and you mainly have to be Ok with waiting in lines to check in (waited for 30 min in line) and also to wait for them to physically check you out and confirm everything.

Helpful staff

It was amazing Everything was perfect Staff are polite' helpful and friendly

Like Excellent staff attitude and behaviour. Don’t like Prices on the beach are too high and unreasonable bottle of water LE 80 juice LE 280. Seems entrance at buffet is out of control and too disruptive This is my fourth stay and will probably come back 🤗🤗🤗

Nothing

Biggest issue I had was the the loud beach music that they played every day. Even though I had the terrace door closed, it was loud enough to wake me up. Otherwise everything was ok.

We stayed 4 nights at stella grand, in a sea view room. The room was clean and comfortable with a balcony and a nice view of the pool area. The sea and the beach are a bit far. The truely sea view rooms are very far rooms or sea front suites, The beach and the sea are beautiful. The pool is large with nice water falls. The 3 restaurants are clean and offer varieng menues.They offfer char grilled meat and sea food daily. The only drawbacks are the hotel is a part of a large compound, so the enterance to the hotel is a very long distance from the gate. The balconies do not have screens to prevent mosquitor or flies from entry. The staff is very helpful and responsive. We enjoyed our stay

There’s room for improvement concerning the food and the activities

Check-in took 20 minutes as i was waiting in line. Most staff are nice but those in the restaurant dont understand english. The dinner buffet was poor

Amazing property and a great staff

Nice

I did not like not the food al Egyptian no other

It was good overall although they didn't put all of us ( 11persons) near to each other in the rooms, the meals were ok . It was my first time since years to come to Egypt, it was not excellent, but it was ok, they offered a cake for our anniversary. Thanks to Maria in reception and to all team

Was very good

It was good, although they didn't put all of us ( 11persoms in 5 rooms ) near each other

Very beautiful, secure property with clean rooms, friendly staff, & good food.

Good value for money…with only one hour drive from Cairo, the location is perfect for a weekend getaway!

good

Amazing food, service is great. Wifi is poor

Carolyn from guest relations was very helpful and very efficient in organizing 2 celebrations ( a birthday & a wedding anniversary) within a short notice. Rizk & Mohammed ( house keeping & room services ) were excellent 👌 Last but not least, Mina ( deputy director) successfully addressed our issue.