7.2
Pleasant
From 2,006 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.8

Traveller Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Carolyne
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Salle, bruyant et des fausses alarmes de feu à 2 reprises pendant la nuit.
Mathieu
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

La chambre était grande
Élaura
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

C'était un brau moment de familiale. Le service était super. La seul lacune était la "propreté" des lieux qui laissait a désiré
Alicia
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hallway smelt like vomit. The room was gross. There was makeup smudged on the wall. The renovations done were very poor quality. The room was very large and the staff were friendly. The only positive. The pool area looked cool but we did not get to use it. The website said breakfast included and it was not.
Marie-France
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Très belle chambre et propre! Bon service
Mikele
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I like this location for its location near the university but it’s very average and there was a major police operation while I was there that resulted in several arrests.
Brian
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Was the best
Genevieve
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Love the pool/spa area of this hotel
Mona
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room temperature was either very hot or very cold . They did not change the room and they said it is the same in all rooms . The water of the pool was not clear and the second day of our stay , they closed it for few hours. But the staff were nice and understanding. The question is for the hotel owner to make a better situation for the people who pay for their rooms and they expect good facilities.
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Brent
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Denis
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

fellow with the brown beard very effective, top notch service
Sabrina
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Tout est très bien excepté les matelas qui sont inconfortable
Elizabeth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
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Leah M
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
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Myriam
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was neglected, not nice at all. It smelled like smoke, the beds were not comfortable and old and the sheets were dirty. I really do not recommend this hotel.
livdeep
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

there was no breakfast. no room service. no housekeeping.
ja
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
vanessa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

the pool and spa was a big hit for us, the room needed some updates
Olivier
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was not like the photo
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Comfortable
Number of reviews per page
20
40