Love spacious clean room and bathroom with lovely sea view. Staff all friendly and helpful. We stayed bed & breakfast and the breakfast choice and quality was fantastic. Plenty space around the pool and the entertainment team were good fun. Cant wait to go back 😎

Spotless, high quality hotel , excellent food, just amazing.

All very good. Room, food, bars staff. Entertainment a bit tired and needs a bit of a jolt, some Latin music instead of 1960s pop would be an improvement.

Lovely hotel, great room and great staff. Would definitely go back.

Seems to attract older generation of clientele who do not want any noise during the day. Even just quiet music would have been good. Unless you go to where they are cooking the food ie : pasta stations the food isn’t kept hot enough so was always waiting for new trays to be added. The lady who prepares fresh omelettes is a whizz at them and lots of choices. Overall hotel good just not for me & my daughter(27) we prefer livelier hotels like the Elba in Playa Blanca

Lovely hotel with great facilities and very relaxed atmosphere. Although I have given 5 stars for staff and service this is more a reflection upon the staff that are working very hard in what is clearly an understaffed hotel. This is not their fault and something that the management should be paying close attention to. All in all we had a really nice time and will be returning at some point

We loved the hotel and it's amenities. We asked at reception about borrowing an iron and kettles for our 3 rooms and we were able to. We would have liked a restaurant in the hotel and not just the buffet style in all inclusive.

Lovely

This is a beautiful hotel. We were very lucky to get an upgrade and the suite was spacious with a wonderful view overlooking the ocean. Only downside for us was the size of the hotel. We prefer smaller, boutique type hotels and this hotel is quit large. There is also limited places to eat (only one dining room) unless you want to walk to the nearby wharf.

I stated AI with my sister for a relaxing weekend. The rooms were spotless, with daily cleaning service. Breakfast was the standout meal with lots of choice and nice juices. We received a complimentary two-hour spa entry, which was a great perk. If you're not all-inclusive, it’s well worth the €11 entry fee, as the spa offers a sauna, steam room, bubble jets etc. both inside and out pool. We also treated ourselves to a massage, which was excellent and reasonably priced. The hotel has three pools not including the Spa- one is salt water. There was plenty of seating areas to relax. There are three bars, each offering a good selection of drinks, with the piano bar having the widest variety. It would be good to have had a menu so guests were aware what is included in the ‘all inclusive’. The hotel is less than 10 minutes by car to Puerto del Carmen, we found a costal walk which takes about 45 mins with beautiful views or the hotel has a shuttle service, which runs frequently throughout the day. A taxi from the hotel to Puerto del Carmen costs around €8 and the hotel is conveniently located close to the airport, with a taxi ride costing approximately €25. The staff were warm and welcoming throughout our stay, especially the reception team. Our flight was in the evening and we were allowed to use the AI until 6pm, which was so helpful. I’d definitely return.

Lush vegetation, well maintained, great breakfast and lovely staff

We had a fantastic stay and would absolutely recommend this hotel! We only came for 1 night but we had access to the facilities for 36 hours - it was brilliant. Plenty food to choose from as well as drinks! And the access to spa for 2 hours is an added bonus - couldn’t believe it! Had a lovely time.

1st time at the hotel for a two night stop, easy check in, stayed all inclusive, excellent value, great choice of food and drink. Great idea to give a free spa session if all inclusive. Good choice of swim pools and activities throughout the day, good evening entertainment, Friday morning market down at the harbour a bonus.

Splendid hotel, highly recommended

Good staff - very friendly and helpful Room good Hotel just a little tired in public spaces and wished a pool had been heated to a reasonable temperature in March.

Amazing stay.

I absolutely loved this hotel. The service, the friendliest staff, the food, the facilities. Everything was amazing. I loved how mamy languages the staff spoke which made it easy for us. Good location and the rooms were amazing too. I will definitely be returning to this hotel.

We have returned to this hotel several times. Great food, very clean and helpful staff. Undergoing some refurbished at the moment. Love the new dining room.

Great stay

Arrived at reception to check in for one night who had a record of our stay but no room key. After about 15 minutes with several staff looking perplexed and going on and off the computer we were eventually given a room and the keys. We went to the room and as we were about to enter, a couple came out of the room going for their evening meal. The couple were from Germany and didn’t speak much English so were confused as to why we had a key which worked to their room. We all went back to reception to sort the confusion out. The reception staff didn’t apologise for the confusion to either us or the other couple but did eventually sort out a different room for us. This apparently was an upgrade on a higher floor. We went straight to the room and when we entered the room there was already a complimentary bottle of cava and chocolates with a note from the hotel welcoming the guests, however the note with the gifts had someone else’s name on it. When we checked out the next morning there was still no apology and also found the staff quite unfriendly. We needed to leave our luggage for a couple of hours. The staff pointed to a room at the side of reception where we had free access to put our luggage in. Other people’s unattended luggage had already been left in this room. I feel this room should be locked and the luggage tagged not just left open for any to walk into it. Overall we had a poor experience and certainly won’t be returning