Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Memphis Olive Branch

Staff, room and breakfast were great. Ice machine and other areas under construction, but didn’t affect us much!

The property was located in a safe area and everything was nice and clean. The accommodations were great.

Well my parents checked in to their room and it had bloody tissues in the trash can. They got moved into a “newly renovated room” and lights were hanging out of the socket, tv didn’t work, other plug ins were hanging off the wall, the light in the coffee area wasn’t working. The only positive was the Lauren up front who did everything to try and make it better and the gentleman in maintenance who helped my dad.

Convenient location. Many different choices of restaurants located close to motel, although a few of our favorite choices closed at 6 o’clock on a Thursday evening. Not any fault of hotel just a personal observation.

They are remodeling but it was still a great stay. The free hot breakfast was great (individual quiches, cage free eggs, bacon, waffles, etc.). Was able to easily stay on Keto. Definitely would stay here again.

Lauren is VERY sweet and has a beautiful customer service personality. She was attentive and helpful.

Rooms were old, water was shut off for 8 hours. Had hairs on the walls, smelled like mildew, had ants and a bug in the shower.

Property was under renovations. Looking forward to the renovated rooms. My A/C unit made the room smell like mold.

The staff was friendly and the place was clean.

The site is in the middle school of renovations but that is mentioned at check in. The room was spacious, clean and bed very comfortable. I thought we were supposed to have an accessible room but bathroom only had one grab bar near tub. Very low wobbly toilet with no grab bars. A small table near the sofa would’ve been nice. Breakfast food was cold.

The stay was great, very comfortable room. Gave it three stars on service because when we checked in the lady was on her computer and didn’t acknowledge us until she finished her task online. Then she said “Sorry for the delay.” Didn’t mind waiting, but it would’ve been nice for her to acknowledge that we were standing there for a while.

Location to eating places

Yes

Elevator and common areas need upgrades.

We rolled in middle of the night, exhausted. Staff was super friendly, room was super clean & we slept like rocks. There was some construction happening & it didn’t bother us at all but staff was super apologetic. Would for sure stay again!

Sink stopper wouldn’t work. Room appeared worn. Small room. Great staff.

Amazing

Everything was great

Most horrible experience

Check in was super easy, the room was clean and easily accessible to unload all the extra stuff I had to haul with me this weekend. I couldn't figure out how to get the TV to work, so I just watched Netflix from my laptop.