Room was reasonably clean (towels and bedding)… cleaner lovely but needed help! Always had a clean bathroom. Front desk staff a little scruffy and unprofessional to see them smoking outside the entrance. That said, we’re all helpful. Hotel is ideally positioned. Didn’t have a castle view so our view was grim into courtyard area….

Lovely view from balcony. The room was very well cleaned every day and the staff were extremely friendly and helpful.

Hotel was fine. Interesting decoration and a nice rooftop bar. Room was clean, bed comfy, bathroom nice. Easily walkable to the cite. Sound proofing in the hotel is not great and the balcony doors didn’t do much to stop the outside noise. Staff were fine, but not particularly warm or friendly. In summary, an okay hotel and experience, but I feel we could have got better value elsewhere.

Perfect location and the hotel was clean and comfortable. Very good buffet breakfast. We selected the hotel as it has a room terrace and bar, but unfortunately neither the website or booking info mentioned that this was closed on Sunday and Monday evening.

Amazing view of the castle, stunning when lit up at night.

The view

Excellent location to medieval city, balcony room superb with view of city. Food amazing

Great hotel

Stayed here twice in the last month, really like close proximity to everything. Staff are outstanding. Girls at breakfast are very helpful and friendly.

Really nice hotel, value for money, nice location. A door for the bathroom would be nice :-)

Great location right next to the Aude River and River trail/walk. Great view of the citadel. Comfortable brooms, friendly staff and easy parking. Nancy comped my service dog fees which was appreciated. Street parking is free. 10-12 spots right by hotel. Underground parking for the tribe is 25€ per day. We walked to the citadel and we walked to multiple squares to eat in or near the town center. Went for the Tour de France stayed an extra day. All good, would stay again.

Perfect location for the castle or the city centre.

As always this hotel didn't disappoint. Great location between old and new part of city

Great location with a secure car park. The reception staff are very nice. Breakfast is good and the view from the restaurant on the Cite de Carcassonne is fantastic. Very small pool but nice to cool off and relax in after a long journey. Rooms are comfortable with air conditioning.

The view was great and it was in a good location with lots of parking. The pool area was very poor and the pool liner filthy - it’s about half the size of a domestic pool. The bar wasn’t open the night we were there which was disappointing

cHECK IN WAS AWFUL tHE MAN SEEMED MORE INTERESTED IN TRAINING NEW PEOPLE iT WAS NOT JUST MY CHECK IN wHILST WAITING FOR MY ROOM i SAW OTHERS HAVE SIMLAR PROBLEMS

Great location

Poor value breakfast. Bar and restaurant closed. Strange decor. Good location for tourists but immediate area run down.

Friendly helpful staff. Hotel brilliant location for car assone old city with good views . Not so sure about black paint with black switches, not easy to see.

Awesome Hotel. Excellent view of the castle. Easy walk to the castle. A bit run down area. The hotel is perfect for exploring Carcassonne site