Overall Ratings & Reviews The Savoy Jersey

Clean. Staff helpful. Nicely located not right in centre I’d St Helier but within a few minutes walk. Second time I’ve stayed here and can’t really fault it. Room this time being on the second floor was hit at times, but that’s no the hotels fault, you can’t control the weather. Would happily stay again.

Worst hotel experience, poor approach to customer service and seemingly weak approach to room safety and standards. On arrival noticed internal door handle loose (so someone could feasibly get locked inside) and also damage to main light switch. There was also a stale smell in the room. Pretty nonchalant reaction by front desk but at least they managed to resolve the door handle. Worse still, that night we found the walls and even the ceiling to be paper thin. People simply walking in the room above could be amply heard with the floors creaking like an old house, certainly not the standard of a hotel let alone one of this supposed rating class. The manager clearly wasn't bothered as we mentioned the issues a number of times and were told the manager had been informed, but not once did we hear from them or even get an apology. Compared to other hotels, the breakfast left much to be desired. I'd give it zero stars a definate holiday dampener.

Very clean Hotel with friendly helpful staff. Good food. The pool area was relaxing. We thoroughly enjoyed our stay and would certainly return.

Nice clean hotel with friendly staff

My room was facing the pool but did not have curtains to close. Something was wrong with my mattress..really hurt my back. Room was very hot so drank all the water provided on first night and was not replaced. Breakfast good and staff very friendly.

All the things we needed were excellent, and there were plenty of other things available we didn't need. The best healthy breakfasts we've ever had, and plenty of it. Cleaning and hygeine A1. Fridge was roomy, quiet and cold. Nothing to disloke.

Very nice hotel - good value for money - excellent breakfast…

We were helped by reception to deal with wifi, printing of boarding passes and taxi hire. All with friendly manner. The same was true of the dining room staff who were pleasant and professional and made our dining experience really enjoyable

Staff unfriendly and indifferent. Room bedding shoddy. Pillows and duvet too big for linen. Room extremely hot NO AIRCON and very noisy! Breakfast less than adequate - tinned pears and peaches everyday . Hot food barely warm. Dinner hit and miss. If restaurant busy food can wait a long time to be served- seemed chaotic! Hotel seems to be more front than substance. Cannot recommend.

Situated about 10 minute walk from the centre of St Helier The Savoy is a very comfortable, friendly hotel. The room was clean, breakfast plentiful and the evening restaurant food delicious and no more expensive than other local eateries. We even swam in the lovely outdoor pool.

A nice peaceful, clean hotel

nice pool , easy walk to town.

Lovely hotel, staff friendly and helpful. Room spacious and good amenities. Didn't get chance to use the pool but looked nice. Lots of breakfast choice. Approx a 10 minute walk into town/ sea front.

We somehow managed to book a balcony suite at the front of the hotel and this was probably the best room we've ever had at any hotel!! The staff were all very pleasant from the reception team to the restaurant. Would I return? Most definitely

Staff all very friendly and helpful, facilities great

Easy access to the town centre.

Temperature was 30 degrees C during our stay and The Savoy St Helier was not air-conditioned, portable fans in the room were inadequate. The Savoy was remote for a city hotel and expensive for what was offered. The food was poor.

Very pleasant stay. Hotel was very clean and staff efficient and friendly. Conveniently close to the centre.

Walking distance to so many places in St. helier. It has very nice decor and the room was good. Hallways need a little work and are a bit dated and the staff wasn’t always the most helpful but tried their best.

Not the best hotel for the 4star rating. Hotel staff were great but two poor performances in the hotel restaurant. We were ignored for much of the first and they forgot our order on the second. The food was decidedly average.