Maso

Walkable

Staff was to noise, we could sleep well, you can heard staff talking loud from our room. Bathroom smell like urine, shower bad condition .

Bathroom horrendous. Clean sheets and towels. Staff helpful.

Clean place, friendly and helpful staff. Wish they had elevators.

The front desk staff were great, but the room wasn’t clean, the bathroom looks totally different than the photos and unfortunately we found a bed bug in our bed. We couldn’t even sleep, it was our last night at the hotel. Although we only found one bug, we felt uncomfortable and we are afraid we’ll have to deal with laundry and drying all of our clothes and bags mid trip. Wish I could get a partial refund, as we couldn’t sleep during our last night there.

Good location to several sites. Must carry luggage up a few flight of stairs. Staff friendly, but Housekeeping was terrible. Forgot to restock our room with soap and TP. Dusty ledges and tile that haven't been cleaned in a while. Room needs a good cleaning.

Old furniture

Hotel property condition is quite old but staff is super helpful. Room size is also good.

I like all

If you like toilet seats with tape, pillow cases with cigarette holes in them and lack of proper lock, then you must stay at this hotel!

Noisy due to next door sound and door closing sound. Terrible in shower area.

This place starts on the 2nd floor although the front desk (check-in) is on the 4th floor. There is no elevator.. Breakfast is the best I had in Italy for a hotel, customer service was great. It is obvious to me that that this hotel is trying to deliver great customer service, they had a kitchen in which you could go get hot water, coffee, hot chocolate, etc.. for free 24 x 7. They also had vending machines. For the price of these rooms, the rooms were very comfortable. The rooms were decent sized and clean. The hotel had been upgrading the bathrooms, which were more modern. When we needed a cab, we used the hotel to call us one, they came within a few minutes. We stayed here for four days, it was a great visit.

Nice staff. I think their were stairs

The staff are friendly. Area is close to nice places. Breakfast is nice. The only thing i didn't like was having to go up the stairs (4th floor) to the reception and room

Weve been to paris,london,roma and this is the first time we got bigger room and we are happy about it.Euri and Juan has been a great help to us.Euri did help us to carry our luggages since the hotel doesnt have a lift.Best hotel in Europe so far.

Excellent Staff, very efficient and friendly. The room is too small, the bathroom is very small and the room does not have a rewfrigerator.

Hotel d'Aveglio staff was WONDERFUL and the breakfast was generous and had good variety. The room was okay. Due to high ceilings the heater and A/C did struggle. And for me the bed was quite hard. Being on the third floor means, 0,1,2,3 ... Americans would say "4th floor ... it was 59 long steps to transport our suitcases (no elevator). The location was pretty good but due to steps I have so say "inconvenient". Staff helped my roommate with her bag. It's a very good choice for younger stronger clients.

While the staff was kind, the property was unpleasant. There were bed bugs in my room, and when I approached the staff to check out early and ask for a refund, I was told the reason I had bites was because I didn’t have my room cleaned the day before. I stayed 2 of my 4 nights and was only refunded for the nights I didn’t stay. The property is a decent walk away from the heart of the city, so there were not many redeeming qualities about this hotel. I appreciated the manager’s sincerity in her apology, but unfortunately this experience put a damper on my experience in Florence.

Friendly staff