Great staff. Room was cold and TV not working. No food available in the evening.

I gave a rating of 3 because of two factors-that are very important to me - very poor WiFi (very weak and dropping signal all the time, 3 or 4 times every hour), and being constantly woken up by incessant barking dogs (every night from midnight to 5 am) on smallholding on the other side of houses adjacent to the pool area. Hotel is raised above the small valley and the dogs sound like they are right next door to the hotel. Having a room facing the entrance to the hotel (not facing the pool) would be a better option. On the very positive side: - Wonderful staff - Great breakfasts - Easy 15 minute walk to town with all the restaurants - Grocery store a 5 minute walk away - Big suite, separate bedroom (some are open plan) - Nice kitchen and well appointed for cooking - Alvor beaches are arguably better than Portimao right next door - Nice large balcony

The water is absolutely Filthy!! Please provide alternative accommodation for the next three nights please.

Great first holiday with a baby. It was so clean and everyone was so friendly. The pools were great, the only thing I would suggest is for either more loungers and umbrellas or for management to implement their own policy on removing towels on loungers from people who are reserving loungers but who are not actually there.

Quiet and peaceful within a 10minute walk to the village of Alvor. Excellent service from all staff they were friendly and nothing was too much trouble for them. So helpful

This is our second stay here. The apartments are spacious and clean and well equipped. The reception staff are polite and helpful. Nice pool. Great wee bar and cafe. The location is convenient- a short walk into the town’s bars and restaurants but far enough to be quiet at night. Only slight negative was the WiFi was painfully slow

Nice and quiet and the rooms were quite large and a nice balcony

The room was lovely with great views. Housekeeping were very good. Friendly reception staff. Wi-Fi was dreadful……so slow and kept shutting down. Whilst the staff were apologetic no manager was ever available to discuss this. As an independent travel agent I was there doing research on this hotel for future guests and I can honestly say I will not be recommending it! Good wifi is so important for guests nowadays so how a 4* hotel can allow this I have no idea! I struggled to book forwarding travel, transport and flight check in which is unacceptable Also charging for a safe in 2024 is unbelievable! I stayed here 10 years ago and commented then on this ridiculous cost so cannot believe they are still doing it! These safes must have paid for themselves again and again. A 4* hotel should have no charge for this facility,

We stayed in this hotel last year, and when we checked in this time the staff remembered me and my wife, and were very helpful, especially Urie and Kate.

We liked the apartment we had. Equipped with everything you may need. Comfortable bed and nicely furnished

This property is great with a need for a few touch ups - the air on did not work I the 1st room and the staff were very efficient moving us to another room however in the 2nd room the the bath tub jets don’t work, the clip in cover blocking of the tub plumbing was broken as were the towel racks. The staff do try to assist and the rooms are very spacious. I did appreciate that the room looks exact like the photos!

We have stayed here several times over the years but more sunbeds needed but a lovely hotel

Convenient property but would stay elsewhere in the future. VIP status not recognised and tried to charge us extra to make the sofa bed. However, the staff who serviced our room each day were very good! Be sure to bring your own tea and coffee as this isn’t provided. Rooms aren’t soundproof so can be very noisy.

The apartment was very well laid out and has every thing you might need. Quiet position and staff very friendly. Nice pool to sit round if you don’t fancy the beach. A little bit of a walk into town if you have no car. Definitely would stay there again.

Easy to park car, asked for room near to reception and on ground floor and got both

Front desk staff was so friendly and very helpful. They always greeted us so nicely and always checking to make sure we were happy. Gave us great tips on local Things to do and restaurants etc. Parking is right there and super easy. Room was huge, great AC, very clean, had a great view from the balcony.

Fantastic 3rd stay in the pelican thoroughly recommend!

It was about a 10 min walk into Alvor restaurants, but felt safe. V quiet hotel, with large studio room and lovely staff, although there don't seem to be many of them.Plenty of tables and chairs inside and on decking, but could do with a comfortable area, soft chairs (armchairs) and side tables to have a drink at or read, maybe a book exchange shelf? Only downside really was that there were not enough umbrellas, it would be good to have one umbrella per 2 sunbeds and people were reserving sunbeds and umbrellas at 8.30am and not using them till 2pm. But overall was a lovely relaxed stay, friendly and helpful staff, and would stay again.

Lovely modern hotel with apartment style rooms. Beautiful pool area, restaurant with outdoor terrace. Lovely staff.

Hotel not to big. Quiet area but only 10-15 min walk to Alvor.