Excellent place I will go again.

Offers a nice swimming pool, spa and beautiful gardens. We loved the fact that there was live music in the evening

Resort was great. Food at the pool bar was very mediocre for Italian standards.

We were so glad to be at a quieter location with a beautiful view. The hotel staff were absolutely amazing- they are friendly and professional. The hotel was organised and effectively run. Try the spa, the massage was great too.

Great hotel, Big, clean, a lot of things to do (pool, spa, sports) Very good breakfast Excellent stay Great location

Excellent pool

We had an excellent stay. Family friendly, we extended our stay.

Beautiful resort, room was really nice with an excellent view of the lake. Really enjoyed the pool area. The "shuttle bus" back and from the town is a 7-person seater car that runs every 20 - 30 minutes during certain hours of the day. The latest being 6:30pm which can be annoying as after this hour you rely on taxi's that charge like a tenner per head, despite a 10-minute drive. It was really frustrating as there's no queuing system in place, so you could be waiting a few trips from the driver to get a seat, people who's been waiting 5 minutes will push and shove people who has been waiting 40 minutes. Also, my family was staying at the resort due to my father getting married in the next town. We asked the reception if it was possible for them to arrange for a taxi for us at 11:30am the following morning, they said no problem. The next day there was no sign of the taxi, asked the girl behind the counter if she could call the taxi company and see where it was, she did, and we were told it would be 10 minutes due to traffic. More time went on and no sign of the taxi, we asked the girl behind the counter for an update from the taxi company and was just being told "traffic" with shrugged shoulders without calling the company. When we tried to explain it was my father's wedding, which he may now be late for, she just looked at us with smiles and a hand in the air. Taxi arrived 45 minutes late.

Broken facilities. No toilet paper. Very restricted usage of pool not suitable for daily training before breakfast. Plastic caps for drinks at breakfast not environment friendly. What could be a nice place is unfortunately a disappointment.

Resort is far from town, only restaurant on the resort charges €30 per person- no other options. Wait staff unfriendly, waited very long for service, not accommodating. Resort has free shuttle to town but limited hours, asked reception about taxi service was told limited taxi service but once in town could get taxi easily. Setting is beautiful, nice pool but terrible service, not for people with mobility problems. Would not recommend, overpriced. Had to pay extra €5 per person to sit out on the restaurant terrace!

Reception wasn’t friendly

Lovely hotel with beautiful view. You can use the mini train to get into Garda

Really good room with amazing view. Everywhere very clean. Good breakfast.

A beautiful resort located with a great view (on the lower part of a hill) and not far from many of the main attractions. The rooms are in several buildings around the area so you need to walk up/down hill or use your car (parking places are limited in some areas).

Great hotel, excellent pool. Great for kids. Amazing breakfast

awesome pool and breakfast and view. rooms slightly outdated but clean and nice. lots of families.

We booked an apartment and ended up a bit to far away from the hotel and with no view at all. So very disappointed. The room was also very old style. Not at all what we was hoping for considering the price. The breakfast was the only good thing.

This is our first time travelling to Garda and I have no idea which hotel to choose. I just randomly chose a hotel, (Poiano Resort), looks great and above average price range. When I arrived I didn't realise the hotel is slightly further from the town centre than I expected. At first, I thought it would be quite inconvenient. Later in the holiday, I actually glad I picked Poiano because - Hotel rooms have plenty of space (We booked a double lake view room & an extra bed for our overgrown child). The room can easily fit another two extra beds. - Nice view sitting at the balcony. - We hired a car to tour around Garda. Poiano is one of the very few hotels in Garda offered that many parking spaces, no need to worry about parking fine which is quite a problem in Garda. - Lots of facilities and activities for kids. They have 4 clay courts, 1 five-a-side football pitch, huge swimming pool, table tennis, archery. I never seen a kid is bored, they all get on playing footballs. Great atmosphere. - Shuttle service is fine. Wait around 10 - 15 mins at most but the trade off is bigger room, quieter and nicer sceneries. Looking at what other hotels offered in Garda, I will stick with Poiano when I come back next time. The buildings may be slightly outdated to some guests but I think it is very outdated and it is maintained well.

breakfast options minimal and average in taste. robotic staff at breakfast. male staff mostly unwelcoming and unhelpful. particularly bar staff who make you wait long for no reason and then are rude when you have a request nothing much to do apart from swim, football and tennis. hugely overpriced for an average room. games room arcades are 20 years old pool bar food is very expensive and sub quality unremarkable hotel and experience. worst atmosphere I have encountered on a holiday would not go back even if free.

Deceptive billing & advertising. Advertises breakfast & dinner as included in room rate, but really charges dinner as hidden fee under "tax recovery charges and service fees," lumped in but not broken out with VAT tax. Learned this at checkout after hotels.com ensured us fees were mandatory when booking. Not fair IMO. Would not have booked dinner at 50EUR a night there had I known. We paid for 4 nights for a dinner we didn't eat and thought we were paying high Italian taxes. Learning experience. Hotel itself: Plus: - on steep hill, good physical exercise (174 steps) from breakfast to room. - nice soccer field, nice pool. Minus: - pool rules: 3 days floaties ok (we bought one for our child), day 4 & 5 not. Disappointing. - dinner rules. The 1 night we ate their dinner, didn't allow friends to join us ("we're fully booked" - a third was empty). Dinner not recommended, better quality & more for same price in town (ca 3km). - room: no tissues in bathroom, no wash clothes. Room service doesn't come if you leave 2nd key in slot so that electronics can charge. Overall, seemed a bit regimented.