staff, amenities, the room itself were all fine. My room was 5th floor and it took a very  very long time to get hot water, and we're not talking January or February, my stay was 7/31, and 8/1. Also the bed was too soft for my taste and I slept horribly, and thirdly there was only one ice machine working in the building out of a 6 floor hotel, so when we needed ice we had to go out to the elevators ride down, and then ride back up. otherwise it was a very nice place.