Overall Ratings & Reviews Hampton Inn and Suites Austin - Lakeway

Property was under renovation which was not listed on Expedia site. Had to move rooms 3 times due to the sound of the A/C in the room. Staff was very accommodating due do the A/C units because there was no one on property to fix. Beds were very very hard and uncomfortable. Hoping the renovation brings improvements because hotel is located in a very convenient spot.

The hotel was having construction done so a lot of parking space where taken up with materials and a trash container. Yet the hotel was pretty full which made parking didficult

They were remodeling and it was dirty. The dirt was not new but also caked in corners of elevator and near ice machine. We arrived at about 330pm to rest and shower before a party. We had no water at all until about 2 am. We had to sponge bath with bottles water and the toilets were not flushed. They could have taken buckets of water from the pool to at least flush the public bathroom. It was gross. We were told when we checked it it would be 40 minutes over and over. I know the water being shut off by the city was not their problem but we were too exhausted to go anywhere else as it was late and we had.a long day and then a long drive to ge there.

First of all, hotel was under going a remodel during our stay which made it look messy, seeing toilets and construction materials in the hallways coming out of our room was odd. And Friday the water to the hotel was cut off from noon to who knows how late, which created a huge inconvenience ! Some bad planning I would say.

Property was u see construction. Room was in the middle of a renovation (broken tiles, incomplete paint)

Was not given the room I reserved and paid for. Was given a room with 2 double beds I booked a room with a king size bed. Room smelled bad. Maybe stop using cheap smelly cleaners like fabuloso? Hampton Inn of Lakeway do better

Wish there was more whirlpool rooms

Hotel is under renovation. We should of been told!

Water was not hot!!

Personnel were nice, however the hotel is in need of major upgrades and maintenance.

There are several dining options nearby. The staff was helpful. One thing I noticed is that the property conditions have deteriorated in the last two years. There was a lot of wear and tear on the furniture, the bath towels were rough, and the bathroom needed more cleaning. There was a group of families at the hotel this weekend, which is fine except that the noise level was beyond loud. There were several young girls running around the second floor, playing in the elevators. Again, they are kids so it's fine, except there was no adult supervision. This is problematic because someone could get hurt. My mother is elderly and with all the running around, they could have caused an accident.

Nice property friendly staff.

It was not totally what I expected when it came to the pictures on the room, it was very out of date and not the pictures

Great place to stay and great area.

The hotel was great, free breakfast and parking, friendly staff. The only issue was no hot water in our shower. They sent maintenance up but we still had no hot water. Nice hotel though

It was OK furniture needs updating.

Shower didn't get hot. Breakfast was sub-par. Otherwise, nice rooms and comfortable beds.

Both business center and fitness center were not available to patrons

Convenient location. Quiet setting. Exercise room not in service. Great staff. Hotel carpets stained and showing their age.

Poorly equipped-no pen or paper. No area guides. There was only one small bar of soap and no cups in bathroom Side door was out of service and appeared to have been so for a while. The business center was apparently permanently closed. Food was okay but not great. I have stayed there periodically over several years but will be looking for other accommodations.