Dear Valued Guest Thank you very much for your kind review. We are glad that you had a comfortable stay with us. Wishing you continued safe travels and we look forward to welcoming you back soon. Best Regards, Eatin Grand Hotel Saigon

Dear Valued Guest, Thank you very much for your valuable feedback. We are pleased to hear that you were satisfied with our hotel facilities. However, we apologize for any inconvenience you experienced with our reception service. We will take your feedback seriously and work with the relevant departments to conduct training and staff monitoring to ensure that we always provide professional and courteous service. We will strive to further improve the quality of our service in the future. Thank you again. Saigon East Grand Hotel

Dear Valued Guest, Thank you for sharing your feedback. We’re pleased to know that our convenient location near the airport and the in-room dining service were helpful for your late arrival. We also appreciate your suggestion regarding having a table and chairs for dining in the room. Your comment has been noted as we continually look for ways to improve guest comfort. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Eastin Grand Hotel Saigon

Thank you very much for choosing our hotel. We are delighted to hear that you enjoyed the friendly service from our staff. We hope to welcome you again.

Thank you for taking the time to write a review. We are delighted to hear that you enjoyed the atmosphere and friendly staff at our hotel. We hope to welcome you back again soon.

Dear Valued Guest, Thank you for your patronage. We look forward to welcoming you again in the future. Sincerely, The Management, Eastin Grand Saigon Hotel

Dear Valued Guest, Thank you for your patronage and for your valuable feedback. We appreciate your comments regarding the inadequate facilities in our Kids' Club and your dissatisfaction with our service. We will strive to improve these aspects to better serve families with young children in the future. We apologize that your room upgrades to the Sea View Suite and Deluxe Room did not meet your expectations. We have tried to provide more comfortable spaces, and we sincerely appreciate your understanding that it did not meet your expectations. We are delighted to hear that you enjoyed the friendly and warm service from our staff during your stay. Your valuable feedback will encourage us to improve our services in the future. We will strive to provide even better service during your next stay. Thank you. Saigon East Grand Hotel

Dear Valued Guest, We apologize for the inconvenience caused by the booking error. We understand that this booking error has impacted your travel plans. As you booked under a non-refundable and non-changeable policy, which you agreed to at the time of booking, we are unable to process your request to change your check-in date. We are committed to providing the best possible service to all our guests and apologize for any inconvenience this policy may cause. We are always committed to serving our guests and appreciate your understanding that there are some unavoidable limitations in hotel policy. Thank you for your valuable feedback. We will strive to improve our communication and provide clearer instructions in the future to avoid similar misunderstandings. We look forward to welcoming you back to Saigon East Grand Hotel and providing you with the best possible service. Thank you Saigon East Grand Hotel

Dear Valued Guest, Thank you for choosing our hotel. We appreciate your selection of the XUX Club room and hope you enjoyed your stay. We look forward to welcoming you back soon. Thank you. The Management Team, Eastin Grand Saigon Hotel

Dear Valued Guest, Thank you for your feedback. We apologize that the breakfast buffet did not meet your expectations. We will work with our kitchen team to improve the variety of our menu and strive to further improve our service. We appreciate your valuable feedback and look forward to welcoming you back. We hope to provide you with an even better experience. Thank you. Easton Grand Hotel Saigon

Dear Valued Guest Thank you very much for your positive review of our hotel. We look forward to welcoming you back soon. Thank you. Saigon East Grand Hotel

Dear Valued Guest, Thank you for your feedback. We’re glad to hear that you were satisfied with the room size and breakfast selection. We hope to have the pleasure of welcoming you back again soon. Leon Dolle - General Manager

Dear Valued Guest, Thank you for your positive rating of our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Leon Dolle - General Manager

Dear RIO S., Thank you for sharing your feedback. We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to HCMC for a longer stay! Best Regards, Leon Dolle General Manager

Dear Valued Guest, Thank you very much for your kind review. We are glad that you had a comfortable stay with us.   Wishing you continued safe travels and we look forward to welcoming you back soon.   Best Regards, Leon Dolle - General Manager

Dear Valued Guest, Thank you for sharing your feedback. We take on board the points you have raised and will endeavor to resolve them at the earliest. We look forward to having you stay with us in the near future. Best Regards, Leon Dolle - General Manager

Dear Valued Guest, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear Duy P. Thank you for taking the time to send feedback to the hotel. We are very pleased to receive your positive review and look forward to welcoming you to experience our increasingly upgraded services in the future. Best regards Eastin Grand Saigon Hotel Management Board

Dear Valued Guest, Firstly, my sincere apologies for the experience you received during your recent stay at our hotel. I am disappointed by this and would greatly appreciate if you could share the details of your negative experience with me, in order for me to address this with my team. If you’d prefer to voice your concerns in private, please feel free to contact us directly. Once again my apologies and I look forward to receive your valuable feedback. Regards, Leon Dolle - General Manager

Dear Valued Guest, We’re sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address the issues. Once again my apologies and I look forward to receive your valuable feedback. Regards, Leon Dolle - General Manager