Overall Ratings & Reviews Mandarin Oriental, Boston

Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.

The staff were very helpful. The hotel is exceptionally clean and well appointed.

Bed were very comfortable

Excellent stay. Most perfect location in Boston.

I had been to the spa before but not the hotel. I had a room for one person thst had a sofa, king size bed and table with two chairs. They offer turn down service at night and the maid gave me two chocolates with a small card the had a beautiful line from a Bob Dylan song. The food was perfection. My only negative is the spa. They don’t give facials of manicures or pedicures anymore. The services all cost between $300-$450 each. They should have a slightly less expensive menu of services for people staying there

Awesome except for checkin. 90 min late

Amazing! Hands down the best hotel we have ever stayed in! Perfectly clean, very attentive and the most friendly staff we have ever encountered! Everything was arranged for a great stay! We will definitely stay there again.

Great stay … super location … very clean… great valet staff :)

We had a wonderful stay at Mandarin Oriental Hotel. They upgraded us because the room we booked was not ready yet. The hotel is safe and connects to the Prudential mall for shopping and more dining options. The staff and service were exemplary. We will definitely stay again.

Love our four nights stay at mandarin Oriental Boston. The room was spacious and room service was top notch. Will be back in the near future.

Perfect!

We had a lovely stay here. Beautiful spa that we took advantage of even though we didn’t book an appointment. Very welcoming and helpful staff. In the heart of boston. will be back!

Except for the delay in check-in, excellent.

I was a guest for three nights this week and stayed on the 8th floor. Room 828. My entire stay I had guards and random men in suits pacing on my floor, in front of the elevator and sitting across from my door. At times I very worried to leave. And I felt uncomfortable walking the hallways with all these people. What was going on? Was a high profile person in the hotel? Was there a safety issue? No one would tell me what was going on. I want to know. I’m still anxious about it. It was incredibly uncomfortable as a single women staying in a hotel alone. What was happening where I wasn’t even allowed to be notified? Was my safety at risk? And if someone else was being protected, why couldn’t the hotel just have the decency to tell me, so that I knew what was going on. This was immensely unprofessional behavior. I paid to stay here also, and a lot of money. And this situation on my floor made it so uncomfortable. It was near unbearable. This is a very nice hotel in theory but the lack of communication and leaving guests in the dark like this made it such a horrible and vulnerable experience. What was going on? I’m still anxious about it.

Highly recommend to anyone staying a night in Boston

The service is simply amazing. Highly recommended.

We loved our stay at the Mandarin for New Year’s Eve. Everything was exquisite!

Spa is beautiful

Fantastic hotel

It’s definitely a cut above standard hotels.