Overall Ratings & Reviews Courtyard by Marriott Richmond North

The elevator was dirty, fingerprints all over the interior. Floor desperately needed to be vacuumed. Our bathroom had a dirty tub area and the sink wasn’t cleaned. The very nice man at the front desk apologized and said that someone in his staff couldn’t come to work and so things weren’t up to snuff.

Dirty hotel. Rooms were not cleaned well. Floors dirty. Someone’s else hair in bathtub sink and floor.

Check in was fine. Hotel is in a tired area but convenient to a lot. The building itself shows its age but overall, good enough for a basketball tournament weekend!

Marriot used to be a decent chain. They have gone downhill. The elevator was dirty, the hallways looked unvacummed. Not even complimentary coffee the other chains offer. My bathroom had someone elses soap scum on edge of tub. And it wasnt cheap for a weekday. My last time in Marriot.

Needs a bit of an overhaul. Picked it because it had good reviews but was a bit disappointing.

Rooms needs updating. The shower didn’t look clean, toilet did not look clean, & the sink as well. The room is nice & big but the bathroom was the draw back.

Nice clean hotel with comfortable beds. My only complaint would be that they don't offer free coffee or breakfast in the lobby.

I was very surprised at the condition of this facility. I always prefer to stay at a Marriott because of being a pleasant experience. This was not! The entrance way, pool area, elevator was dirty. The courtyard was run down. They allowed a large group of very loud people to take over the lobby area all afternoon and evening,preventing all other guests from using the area.

Second time staying here. Clean rooms and friendly staff!

Business trip. Room was just for sleeping, didn't have the opportunity to explore any amenities. The room's bed, storage and temperature was comfortable. Vending machine down the hall needs to be restocked. No other complaints.

When we first walked in there was a musty smell to the room. The tv mount is either broken or need tighten because it only pointed down. Also the food from the former occupant was still in the refrigerator.

Very nice stay

Very friendly workers and easy check in. Room was clean and bed was comfy.

Nice place

Clean , but the bed was old and matress was very uncomfortable.

Great location. However our room toilet wasn't clean and the neighbors next door were very noisy even after being told by staff to lower the noise. Not sure if we will stay here again. The hot tub was okay, the water was room temperature. I will say everytime we called the front desk which was over 3 times Aniyah I believe is her name went above and beyond even apologizing. She made this staycation a lot better for sure. This young lady was very professional, punctual and did it with a smile.

The hotel was great, staff, decor and rooms were wonderful. Our only complaint is no "free" breakfast. For the price we paid for the room we shouldve been offered at least a continental. We had to pay over $40 for two coffees and avocado toast. Just because it was a "nicer" hotel doesnt mean the guests should pay those prices for food.

Quiet

Why don’t you all use mattress covers? The mattress was dirty and it was completely falling apart on the bottom- the bottom of the mattress was just denigrating foam. So gross!!

So clean and quiet place.