Air conditioning not working on hottest day, no sleep due to the heat. No regular coffee in the room only decaf.

Hotel is undergoing renovation and I was in a room that presumably has not yet been renovated. Cleanliness wasn't great, and I had asked for the room to be configured as a double but was given a twin which was unfortunately unable to change. Was fine for a night for the purposes I needed it but wouldn't stay again.

Very handy for travelling to the tunnel ... clean, friendly staff .. very good breakfast ..OK , the place is under refurbishment but that did not bother us at all .. would happily stay here again

Do not go to this hotel it’s not run at all well manger has no idea took the cost of my room 3 times and 2 weeks on I’m still struggling to get the money back it’s a very badly run hotel the rooms need decorating and that was the case half finished terrible

The place looks very tired and run down. Room was clean and the shower was good, but that's about the only positive.

I read a lot of reviews ahead of time, so was worried - but honestly, The Holiday Inn in Ashford was really perfect for me this weekend - and I am a pretty harsh critic. I was working nearby, and the combination of the incredibly helpful and kind staff, the renovated room and very comfortable bed, the working (albeit I couldn’t change the temperature) air conditioning, the nice shower…. It was everything I needed and I wouldn’t hesitate to recommend it to anyone else. Because of the renovations, I didn’t have a fridge, a safe, or any water, but I believe that will be remedied soon, and the bar were only too happy to give me ice and water. Also, thanks to other reviews, I knew to ask if it was possible to have a renovated room, which they gave me, and I think that made a big difference.

Overnight stay for euro tunnel which was perfect as 20 mins away. However, hotel going through a much needed refurb. Room was okay but the bed was softer than a marshmallow. Food was good though in restaurant and the girl serving was extremely polite and lovely.

Travel for work and experience lots of hotels, is is by far the worst one I have stayed in for a long time. Unclean, room clearly not even hoovered, walls dirty in room and corridors, smells a mix of damp and smoke. IHG should be ashamed of this hotel, I regularly use your services in the north east and not had a bad experience yet…. This property needs serious attention quickly.

Although the welcome wasn't great the hotel itself was good. Clean in most areas, nice new bar area and a decent room.

Scruffy

One night stay with dogs before an early tunnel to France the next morning. Staff were friendly if inexperienced but the hotel is really tatty. Scruffy carpet, doors with frayed bottoms and patches where finger panels used to be. Paintwork peeling and air con which was ineffective and couldn’t alter the temperature. We were told this was because of maintenance works. Staff provided fans but this really isn’t good enough. God knows what it was like during the heat wave. Didn’t have breakfast as leaving really early.

Main areas newly decorated, room itself was quite worn out. Booked online as an air-conditioned room, but the temperature gauge on the aircon wouldn't change, so a bit of a warmer night than hoped. Staff on the front desk very pleasant.

They didn’t have any crisps

Free parking supplied whilst staying

The Hotel was in very poor condition and needs totally renovation, the staff were helpful

Our stay was very comfortable, and pleased to see dietary requirement catered for at breakfast .

Very convenient and clean nice basic hotel

Easy parking large clean room, corridors a little dated and twist and turn for ages, staff friendly, excellent sleep would defo stay here again

Very good,all staff from reception to cleaners very polite and cheerful and helpful. The room was really comfortable and spacious. The dining room was lovely,the breakfast selection was excellent and very tasty. We shall be visiting the area again in late November early December for about a week and will definitely book again with you.

Good location and friendly staff