Overall Ratings & Reviews Hyatt Place Grand Rapids-South

I would give this hotel a higher rating however I was disappointed with the staff. After being gone all day and noticing that housekeeping was still on our floor but had skipped our room, I asked at the front desk if they could do ours. I was told that I had to put in a request if I wanted our room serviced and it was too late. I was not notified of this policy at check in nor is it posted anywhere. How was I supposed to know this?! Since housekeeping was still working on our floor I asked if they could come back, the answer was no. Very unprofessional. Staying two nights should allow you a visit from housekeeping!

We had to stay here with a loved one up at the hospital. Nice to be right in the backyard of the hospital with excellent cleanliness for hospital guest to get some rest in.

Like new. Great location.

Very clean and safe property, helpful staff

To hot tub no micro wave way to expensive for very little

Clean, friendly. Front desk representative was excellent. Easy check in it an amazing attitude. Breakfast was great. Egg baked with bacon *chef kiss*. Easy checkout just drop your keycard in the box and will receive a receipt email in less than a hour. QUIET even though there was a bunch of kids there for a basketball tournament. Will definitely stay again. Need to add there is a $50 deposit requirement

Great place

Very clean, good breakfast. Room was spacious. Only complaint was the pool was too cold. Kids only stayed in about 10 minutes.

Everything about the hotel was okay, the rooms were spacious and very clean. However, I did I notice a pretty big safety hazard which was there was too much snow on the driveway and all around the hotel. Other than that. Staff is super friendly and breakfast was amazing!

Very nice

The room was nice. Unfortunately, there was a draft coming from the window. We would have reported it, however there was rarely anyone at the front desk. The staff, from what we could tell, was pleasant. However, they seemed surprisingly understaffed. Not sure if that's a budgeting concern, or if no one wants to work there. The worst bit was the buffet. Probably the worst breakfast of any hotel we have stayed at. Honestly, there was nothing there. No eggs, bacon, sausage, biscuits, etc. The oatmeal had so much water, it was almost soup. Just awful.

One of the cleaner properties that i've been at the state at but still the price is still too high

A very nice property that is well maintained. It is close to a lot of the area and was reasonably priced.

Great location, comfortable beds, and large rooms. I was disappointed in the breakfast. The only protein option was peanut butter and that was disappointing. The hotel was good though!

It was good and satisfactory.

There is a constantly active fan in the bathroom that can not be switched off. I had to keep the bathroom door closed. Louder than white noise feel. Front desk guy is very short with guests and borderline rude

The hotel was hosting several travel teams for youth sports, ours included. The pool was freezing. The breakfast area was messy and unstocked. There should be 2 waffle makers because lines were long. There was no breakfast meat, only individual omelet things, those were tasty but a few others in our party said theirs was cold. The rooms were clean and smelled good!

Staff was horrible. Ruined the experience and our stay.

The young man at the front desk was so friendly and kind! Really nice room.

Our heater in the room was very loud. It kept myself as well as my kids up. I went to the front desk to have the issue addressed and there was nobody there. Waited for about 10 mins and nothing. So I went back to the room and turned the heater off, which led to my kids and myself being cold for the remainder of the night. In the morning I spoke with the manager and he stated he would look into getting me compensated and then get back to me and I never heard back from him.