Overall Ratings & Reviews Platinum International

Best hotel in Toowoomba for value and location

Good morning, I checked out early this morning from room 406. I have to day this is by far the most disappointing stay I've had. I stay in motels, hotels and apartments every week and the fact that you don't have a microwave and it does not say on your booking that to have one there is another cost of $25 to heat up some food unbelievable. amenities like that are essential for people who travel not just for work but overall. and it didn't stop there this morning I tried to have a warm shower and waited 10 minutes ( and yes the shower was pointing in the right directiong) and no water came out. I could even have a shower. the beds are hard and the toilet smells like sewage. the toilets also need an update as they don't flush properly. worst stay ever, a waste of my money. this is unacceptable for a king suit! at a price of $200. Lucky I had a discount because this room was not worth it.

In room dinning is aways good and front desk staff always helpful!

I enjoyed my stay ! Wonderful, clean , spacious room , Freindly management and staff ! I will be back ! Highly recommend this hotel to anyone !

Very good premises and extremely comfortable

Lovely and clean hotel. Staff were friendly and pleasant. Highly Recommended

Great place to stay

Our stay was disgusting, tge room we booked was not the room we received. We had to sleep in seperate beds as they were doubles. The room service evening meal was cold except the meat. The morning breakfast , the toast was cold as if it was toasted last night and the eggs were cold. We requested a late check out as we were attending a wedding today , and the rude response was no. We will be taking thus matter further as it was unsatisfactory to treat a customer that way. The manager replied saying it was your fault, they have no control of the room we recived. Seems extremely funny for them to know what we we're in and still didn't give us the correct room. I believe there should be some sort of compensation for the service not supplied as per our bookings. I will not be recommending this location to anyone in the futere

Everything was great, convenient and clean. Staff were polite.

I’ve stayed here on other occasions and had better experiences. We booked 3 king superior rooms, and on check in were informed $100 per room for breakages was required (there’s nothing on the booking stating this fee) and that this fee would take 3-5 days to come back into my bank account - this made me very unhappy, most places do a holding fee which returns instantly on check out/room clean. Nope . Not the case. The restaurant was closed for dining but was however available for room service at an added cost of x amount per plate. The carpet in my room was damp and shower leaked water. Apart from the above griped room was clean, bed was comfy.

Very Poor management. Look elsewhere in Toowoomba

It was so comfortable! Really convenient location, clean facilities, quiet and we ordered dinner from the room service menu which was delicious. Definitely worth the money spent!

Comfortable bed, very clean room, easy parking & quiet in the night

pool & spa not heated - very disappointed

The room, service and food were great.

super clean, mattress a bit hard, no smart TV, air con needs a clean, check in and check our pretty good. Room service doesn't include making the bed.

Room i stayed was clean, staff easily approachable...restaurants on site with room service available

Very comfortable. Dinner service to room and meal excellent.Would stay again.

It was good just minor issue with hot water

Very conveniently located in walking distance to the Clifford Gardens shopping mall. With access to public bus and taxi service at walking distance.