Overall Ratings & Reviews DoubleTree by Hilton Richmond - Midlothian

Hotel is somewhat updated. Staff was not as courteous as expected. We’ve stayed at other Doubletree by Hilton hotels in the past and the installation as well as the staff have been amazing, not at this hotel. Seems like they were in a hurry to end their shift or just don’t enjoy their job. They advertise the convenience of room service from their onsite restaurant/bistro but no one ever answered the room service extension so we had to go downstairs to order our food. Food was plain and lacked flavor and presentation.

Great!

enjoyed my stay last night. room was clean and comfy.

This place is a disaster, kids running thru the halls at midnight.

I used Expedia to reserve a king room. Checked in and was given a double twin room and advised there was $10 a day parking fee that was not disclosed. Numerous issueswith the room - TV didn't work - mold in the refrigerator - thermostat broke. Staff was helpful but said they could do nothing because I used a 3rd party. Complained to Expedia who did nothing. Book through the hotel and not Expedia.

For the low price I paid I was happy with the hotel and room. Also, the staff were very nice and I am grateful for the event staff in particular. However, it is not a 4-star hotel. Definitely only a 3-star based on ammenities and condition.

I wish the bedding cover and the bathroom were clean.

Hotel was great

The Front Lobby and breakfast area had no heat, you needed a heavy jacket just to eat breakfast and by the time you got the food to the table it was already Luke-warm to cold.

The front desk staff was very helpful. However, when I booked, it was for a certain room and upon check-in was never notified that room was unavailable and given keys to a room that was less than optimal for my wife and I. Would not consider staying again until after construction is completed.

Under construction; we knew that beforehand. So, it was rather empty. Staff was friendly, upbeat and accommodating. Breakfast is always good, with some made-to-order items. We are glad to see Sabrina when we visit; she is a pleasant addition to our stay.

Property is presently under renovation. Given a very recently renovated room. It is very nice. New, comfortable bed. Everything clean and tidy.

First off Doubletree is my hotel of choice. I booked this room for me and my family. Upon arrival. The whole property looked like it was not even open construction going on everywhere. piles of trash, 6 foot tall out the view of my window. The pool was under construction. That was the whole point of choosing this property was so my daughters could swim. Not happy will not stay here again. Feel like I should at least get a partial refund on the stay.

The staff at this hotel were very kind, but the hotel, elevator, and rooms were not clean. While getting into bed, we watched a cockroach run across the TV stand/dresser. I had stayed here previously a few years ago and did not have this experience. Disappointed.

While some of the area was under renovation, it did not affect the quality of our stay. The best part was the unbelievable service we received when checking in. They were super attentive to the needs of my child and tried their best to find some snacks that she could enjoy. The cookies were super delicious and much needed after a long drive. The room was very comfortable and spacious. The area has plenty of options for food. I would definitely recommend this hotel to anyone that is staying in the Richmond area

Ned to drop there price when they are remodeling too much dust and Libby was to cold needed heat in the dining room was to cold didn’t really enjoy my breakfast

Was a little unsafe for walking

Customer service was wonderful. The hotel lobby is under a renovation and the staff was doing all it could to make everyone's stay as comfortable as could be. I look forward to seeing the finished product.

I was aware the hotel was being renovated from my previous stay in October. I was surprised by the bar and lobby renovations as well as the one elevator. Otherwise, our stay was great. Had the hotel been more crowded this may have been an issue. I plan to stay at the hotel and would recommend to friends.

The hotel is under renovation, and almost all public space was in some form of repair/disrepair.