Overall Ratings & Reviews Holiday Inn Express & Suites SMYRNA-NASHVILLE AREA by IHG, an IHG Hotel

It was a great hotel for our needs. The room was roomy, comfortable & well decorated. We were in the end unit that faced a busy interstate highway so the traffic was audible during sleep hours. So for light sleepers an end room may not be recommended. The breakfast buffet was very good with lots of options: eggs, meat, cereal, fruit & danish. The hotel clerk’s & housekeeping staff were all welcoming & friendly. It was overall a great experience.

We killed two cockroaches in room 202.

That shower was soooo good. Clean and a value as well

Clean, quiet, location

*

Staff was friendly the room was clean, however, it appears that the carpet was very recently cleaned and whatever solvent was used was quite strong in the room! We considered moving, but we got used to it, and it was not a distraction.

Quiet. Very nice front desk folks. Housekeeping was excellent. Breakfast was good for the price as well, would have liked a better fruit and hot food options but we didn't starve. Will stay again for this excellent pricing option.

The beds were comfortable. The pool has a bandaid floating in it, the area has not been kept clean.

Clean. Very polite and courteous service

The property was easy to get to and our room was nice and roomy and clean except for one area. I want to thank the manager on site for you help in resolving that issue for us. As a result our stay was very pleasant just like the manager was. Thank you

It was descent. Clean, comfortable beds. Only thing that could be improved, the keurig coffee machine in the room 405 did not work and I was surprised breakfast stopped being served at 9am instead of 10am.

Friendly staff, clean rooms

Great place to stay

I tried to switch to a different credit card and was told that couldn’t be done. I happen to know that’s not true for several reasons including I was in the hotel business for 20 years. All it meant was she did t want to be bothered. No respect! I realize hiring “good” workers is more difficult than ever, but this choice should not have been made. *Not the person who’s name is on the reservation.

Bed was comfortable. Some sort of gross places on wall in bathroom which is why I travel with wipes. Our room was right on the end by the road and was loud all night. Would stay again but only if we had a room on the back side.

I like it

A basic hotel in a convenient area. Traffic from the interstate could be heard in the room at night. Bed was comfortable.

Stay was good but we had a problem at breakfast Our online the breakfast was over at 10 we went down at 845 and nothing was on the hot foods. The person working stated that nothing hot would be out at this time. I will not stay here anymore

We specifically booked this hotel for our family spring break trip because of the indoor pool and hot tub. Both were closed by the state health department for our entire visit. We were NOT notified that the pool and hot tub were closed upon check-in. When we realized that both were closed and reported it to the attendant at the front desk, she declared that she "didn't know." We were told it would be open the next day. It was not, nor was it open the following day when we left. The entire hotel had one working ice machine on the third floor. We stayed on the fourth floor. Be careful with the elevators. On the second floor, you can only choose to go down, even if you need to go up. Our room was pretty clean and comfortable, but the toilet ran constantly, and street noise was loud. It would have been blocked a bit by the noise of the AC, but the AC stopped a couple of times throughout the night. The breakfast was nice, and a good variety of foods was offered. The tables were nice and clean, and the food was flavorful. Breakfast time is 6 - 9 a.m. Overall, we were disappointed, as we had planned on relaxing evenings in the pool and hot tub. Some discount should have been provided for the misrepresentation of amenities offered, but we were told to contact hotels.com. Lesson learned. In the future, we will contact hotels directly about the availability of their pools prior to booking.

Our stay here was very pleasurable. Clean and accommodating rooms, accessibility to an indoor pool and fitness center was a bonus. Breakfast was delicious and filling