Our stay at Playa Tortuga was unfortunately very disappointing. From the moment we checked in, it was clear that the property is poorly maintained. The overall cleanliness of the place was lacking, especially in the rooms and bathrooms. The bathroom was in unacceptable condition—there was no shower head, visible stains on the walls and fixtures, and we even encountered roaches, which was extremely unpleasant and concerning. The room itself did not feel clean or well cared for, which made the stay uncomfortable. Basic maintenance and hygiene standards were clearly not met. For a hotel that markets itself as a relaxing place to stay, this was far from the experience we expected. The food was average at best. While it was edible, it did not stand out in terms of quality or variety. To make matters worse, on the day of checkout, we went for breakfast at 7:30 AM and were told that breakfast was not available, even though the hotel states that breakfast starts at 7:00 AM. It appeared that service only begins once more guests arrive, which is very inconvenient for travelers with early plans. Overall, this stay was a letdown due to poor cleanliness, lack of proper maintenance, and inconsistent service. Based on our experience, I would not recommend Playa Tortuga to anyone, and we would not consider staying here again.

Visited during rainy season. Fabulous views, staff, bed, linen, pillows, AC, pool, outside over-the-water restaurant/bar, & beach area. Room w/broken sliding door. Recommend: replace room curtains, deep cleaning floor into corners, sweep bugs (lots of flies). Honors jubalido (resident senior discount).

I din't like at all .Very expence

We had a very large room. A couch and TV at the entrance and a big king size bed with a lovely balcony overlooking the ocean in a separate room. The bed was super comfy. The pool is large, clean and warm.

The breakfast was very good, lots of variety. The hotel was good for our 2 night stay. The staff was very helpful and gracious.

Great spot friendly staff!!

The hotel has a great location but it is very much in need of an update. I was also told it is for sale which is why nothing is being done. The breakfast is horrible and the food was very inconsistent. The ladies at the front desk were very helpful and friendly.

I am sure at one point in time, this was an A rated resort. It is very obvious that the property has not been kept up since it opened. The curtain in my room was torn, sliding glass in bathroom did not work and was falling apart, every time I showered it flooded, the furniture was old, discolored, and falling apart, the grass was unkept, weeds were even growing in the sand. I could go on and on. However, I will say that the staff and the food was the best thing about this property.

Such an amazing place to stay! The staff were incredibly friendly and our room was so comfortable. The location is perfect with great beach access.

They have a problem with the water

Very comfortable bed

Excellent staff, very friendly and helpfull

Great please to rest and good amenities.

We understand that as any resort they had safety policies but having 4 small kids and being unable to stay all together in the same room is ridiculous. I stayed in this resort many times for years and they couldnt fix anything to acomodate my kids leaving me to the search of a new place to stay with them. I hope they return to their old management or do something different because I could never ever return to this hotel and I would never ever recommend anybody to stay there. Im sure Im not the only one who has something to say about it.I would rather stay on the street if it was my only option. very very dissapointed

This hotel is very big, the staff are extremely friendly and helpful, overall it was clean and if you needed help with a problem it was taken care of. The food was okay and they will try to accommodate any wishes you might have, the downside was the food might not be as hot by the time you get it at your table. Would I come back yes but not at any holiday time as it might get to noisy and as this hotel is very big a lot of guests.

the menu provided was substandard, the fact that we added breakfast and dinner included in our packages should not mean that the menu should be less than the actual menu.

The staff was fantastic. We felt taken care of and were helped at every turn. The hotel had what we needed, but it was the staff that made it special, specifically the help from the front desk.

Great and friendly staff.

It was a great home basis for all the activities Bocas has to offer. Pool was great as was all the toys / balls / kayaks they had complimentary. Food was good, not great, but I would recommend this place and their friendly/helpful staff. It was great for our family vacation.

The water had a lot of chlorine. One of my kids could barely breath after taking a shower and the rest of us had itchy eyes. One we complained at the front desk they merely shrugged their shoulders saying that it was the city's fault, without a hint of sympathy nor look for a solution or alternative (i.e. shower somewhere else).