The manager tried to make nice at the end, but, with words only, so what is that worth? The main problem with my stay was Alexandre. A night manager who is so improperly employed in the service industry that I wonder if he is a relative. The hotel is literally empty. They put me (their one customer who booked for multiple nights) next to the washing room. Where the maids get their supplies and they wash all the linen. Much noise? Early in the am? When I asked the dim wit at the desk to move me, she looked like I asked to stop the world from spinning. She calls her overlord and he and I almost come to blows over the issue. I must have stopped him from an important Facebook chat. They finally move me. The room was ok. Bad bath and the shower curtain was too long. The beds took up all the space but the room was new. The outside of the hotel isn't though. The exteriors have years of caked on soot. Those white paint photos are either years old or touched up. when I looked into the bar and café there didn't seem to be anybody on call. They could fix things easily and cheaply and get a good review. But, Alexandre is probably in charge of that and he needs time to send D pics from the company computer.