Overall Ratings & Reviews Holiday Inn Express NEWPORT by IHG, an IHG Hotel

Nice staff; limited menu for vegetarians.

All good

Bed not great, rolled in to the middle of the bed! Hair dryer not good, then stopped working completely!

The room did the job. Location good for Principality Stadium. Bathroom very dated. Marks on walls, curtain and bedding. Bed comfy though. Breakfast was nice. Lots of choice. Staff friendly and helpful. Place just needs an upgrade.

Excellent simple quite

Everything

Staff were lovely and went above and beyond. Room was spotlessly clean Breakfast was plentiful and excellent

Excellent service at the front desk and from the breakfast staff.

I arrived at the hotel just after midnight following a long drive. The staff were friendly and helpful from the start, which I appreciated. Unfortunately, the experience with the room left a lot to be desired. The first room I was placed in had a heater that did not work. After reporting the issue, the front desk moved me to a second room. That room also had a non-working heater. They attempted to activate the heat remotely from the front desk and asked me to return to the room, assuring me it should be working. I tried this twice, but the heater still failed. I even took videos of the unit and showed them to the staff to confirm I was operating it correctly. They acknowledged that I was and agreed that the heater was not functioning as it should. Eventually, they offered me a space heater, which I used for the rest of the night. Again, the staff were polite and tried their best to assist, but I was surprised that two completely different rooms both had heating issues. The staff mentioned they believed there was something wrong with the hotel’s heating system overall, as the units would power on but shut off almost immediately. While I appreciate the effort of the team and their professionalism, this was not the experience I expected, especially arriving late and just wanting to rest. I hope the hotel addresses the heating issue for future guests, as this made for an inconvenient and uncomfortable stay despite the staff’s best efforts.

Just what we needed for a night in the area. Good breakfast.

Amazing staff that went out of her way to help us with helping us to get another hotel that was closer to our conference. We booked at a wrong hotel far away from our conference

Perfectly good. Friendly staff and very reasonable breakfast

Always as expected. Everything excellent. Also breakfast was great.

Great hotel, very friendly helpful staff and dog friendly to!

Very pleasant staff, good all round breakfast ( prefer fried eggs but my preference) . Room good, spotlessly clean, good towels, all round good experience.

Great stay with a comfortable nights sleep and a good variety for breakfast

The facilities were excellent. Also the breakfast was really good.

Best possible value for money. This was a no brainer and would absolutely return without hesitation.

Booked along way in advance so very good value for money. The staff were excellent even with a late night bar. Fair choice for breakfast and it was included in the price. The evening meal was disappointing , quite bland and dry. Overall very impressed.

It was near enough equidistant from Newport and Cardiff to visit friends in both areas