Overall Ratings & Reviews Holiday Inn KENILWORTH - WARWICK by IHG, an IHG Hotel

Excellent staff and great location

This is a functional but otherwise charmless hotel. Two big drawbacks are a lack of a gym, and the lack of laundry service.

Staff were friendly. Reception and restaurant ( we only had breakfast) was nice. Location good

Great value for money! Good sleep and food even catered for allergies. Staff are excellent!

Staff was amazing and helpful. Rooms were ok at best. Everything seemed run down and in need of renovations…which it looked they may be doing. Parking is atrocious.

Dump

Convenient hotel for location/transport routes, but some areas need updating (corridors etc) Rooms are small, but have been updated to HI spec Air-conditioning in room wasn't working so was very hot Bathroom required some TLC

Stayed for an event within, my 3rd visit. Went all to plan and enjoyable stay.

Took 15 mins for the receptionist to come to reception, the rooms were very dated as are the hall ways. The walls in the room were dirty needed a clean or painting. The carpet in yhe room was very worn.

Feels tired for a standard room. Air conditioning not working and on floor 6 the shower pressure was very poor. Breakfast is good but food in the bar is mediocre . I had fish and chips.

It was a decent place, I was attending an event there. Overall, a bit dated and shabby. The carpets, especially, need a bit of a clean. It was very noticeable that they hadn't been cleaned in at least a couple of years. It'd be a relatively cheap way to make it look much more fresh. Staff were very helpful and friendly.

The staff were so friendly and went above and beyond to be helpful, from the lady at breakfast (didn’t catch her name) who helped my kids make the pancakes, and were calm amidst my sons hyperactivity, to Adam, who greeted us after a very long drive and late arrival. We had a large cake that needed to be refrigerated and he put it in a fridge for us, he was also very friendly and we decided this is definitely a place we’ll be returning.

The gentleman at the reception was very helpful . I wanted to check in early .He accommodated my request. The only improvement I would say is they need to leave a couple of bottles of water in the room.

Lovely hotel, friendly staff. Very dated and way too warm. Great selection for breakfast. Could do with some repairs and good clean of communal carpets

We arrived at the hotel to check in and had paid the full price before arriving. Reception then charged ann extra £108 for parking apparently. We got to the room and the air conditioning was broken. It was so noisy. We were told it wasn’t supposed to be like that and he would try and get us another room. The manager then forgot about us and said we just had to stay in the original room. When I booked the hotel said it had a gym and showed photos of said gym. Upon arrival we were told the gym was removed weeks ago so had to plan to train somewhere else both days while staying in the hotel. The cleanliness wasn’t what we expected. We left the hotel for the full day and when we arrived back nothing had been cleaned. We had no clean mugs for coffee or clean towels. We were over charged and promised a partial refund.

Room fine except totally overheated - could not get the temperature down even with the window open and the thermostat on 16 (lowest setting). No fan despite notice saying there was. Car parking is tight but the real problem was we had to park under the trees - the bird mess was incredible and not easy to get sorted out away from home. Still scrubbing.....

Good location in town

Staff lovely. Public areas are modern and clean. Corridors (carpet), and rooms, are tired. Cracked plastic round basin spongy, probably rotten underneath. Bath panel MDF affected by the water, walls, chairs, carpet marked. Clean but a bit tatty.

Have used this hotel many times since family moved to Kenilworth. Could do with a bit of a refresh in the rooms and the aircon/heating system is noisy even when switched off. But great staff and convenient for visiting family.