When we arrived, the first room we were given was less than acceptable--dated with uncomfortable beds. Furthermore then smell of paint fumes from a few floors below was wafting up and creating a strong odor in the room. One brief discussion with Diego at the front desk and then "magic" happened. Great room, comfortable beds, good view and no paint fumes. Gustavo, the bellman was also an incredible help--responsive and kind. Would gladly stay here again, especially in the updated rooms on the 10th floor