We had a great stay overall. The staff were fantastic - friendly, helpful, and all spoke excellent English. The service was consistently good, and everyone went out of their way to make our stay enjoyable.
We traveled with our 1.5-year-old daughter, and the staff were fantastic with her. They even provided us with a crib, which we really appreciated.
The Koi restaurant was excellent, offering good food and a nice variety of dishes for breakfast. However, my girlfriend, who requires a gluten-free diet, found that the gluten-free options were quite limited. As a result, we rarely had lunch or dinner at the restaurant.
The facilities were decent enough, but I felt the fitness "center" was lackluster. Consiting of a few basic things such as a row-machine, bi-cycle, and a few threadmills. It also had a cable machine and a few dumbbells. The pools were great though!
The hotel itself was clean and well maintained. However, it did show noticeable signs of wear and tear, which made it feel a little dated in places.
All in all, if we ever come to visit the Azores, we will stay here again.