Overall Ratings & Reviews Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers

Property needs some up dates or modernized style

The staff were very friendly and accommodating. Be sure to ask for a golf cart ride to and from the other hotels and shopping! We had a great time! Mahalo!

We have stayed at this hotel for years. It’s great for small kids, but after our youngest turned 10, we won’t be back again. Pros : location, good for kids under 9, surfing right out front, Starbucks on site, can walk to Roy’s, Can walk to restaurants and whalers village, ocean views from certain rooms, coconut shrimp by the pools and kids meals poolside were pretty good. Clean. Staff is friendly!!! Cons: way overpriced for what it is. Should be $200 less a night. Beds are VERY uncomfortable ( I’ve never even noticed things like this, but these are egregious. It was like a wrestling mattress). The POOL…small, crowded, slide closes too early, not enough shade for everyone, people hogging seats and leaving pool area but over zealous security guy with handlebar mustache targeting certain areas and looming around. There are no restaurants onsite (except one inedible Italian one). Everything closes really early.

The location right on the beach is great! The property itself is a bit tired but clean. The restaruant (Longhi's) and the bar were great! The staff was very helpful and accommodating.

The Jacuzzis were dirty, people blew boogers and spit in them, was disappointed. The staff was 5 star, food as well.the beach access was amazing.

Beautiful! Close to the beach! The staff were very friendly and helpful. Loved the location

Very accommodating given a flight cancellation.

Great resort and staff

It should be made very clear this is a time share property. When you pull up, it’s a complete cluster. Didn’t realize there was self parking so did valet. Valet grabbed keys. Asked if I needed plate number. He said no Was asked in line what my license plate number was in addition to at front desk. Front desk lady took my credit card and license into back room for extended period of time telling me their CC reader was not working. We paid the same amount of money for another resort in Maui in a nicer area. This is a frigging rip off. Felt like Daytona beach not Maui. Make it clear this is a time share property on your website.

Comfortable, clean, people very helpful.

Extremely clean, friendly, and accomodating.

Property is beautiful and well maintained. Staff was super nice and friendly. No housekeeping was a bummer but understandable in these “covid” times.

Beautiful and convenient location

Located very close to everything. Beach / shopping / eating/ pool / gym / !!!

Gorgeous property, great location near Whaler's Village and Lahaina. Nice amenities

The trip was a honeymoon gift to my nephew and his new wife - They had only positive comments re the property and their entire experience

Horrible - the hotel staff (reception) were rude and not helpful. The room was for disabled and everything was so uncomfortable - they had a different room but didn’t give it to us since the price was slightly higher than the standard room. What they advertised had a kitchenette in it whereas in reality was non-existent. The shower was installed for disabled people and was very tough to use it. When I asked for 15 mins late checkout (check in at 4 pm and check out at 10am where normally is 12), they said no - it’s not possible.

The landscaping and pool area were beautiful with the lush green plants, flowers, and waterfalls. Right on the beach and loved the paved walking path to Whaler's Village. Longer than normal wait time for Starbucks and the pool deli since Kaanapali Grill was still closed.

Oscar at the hotel saved the day! Had a beautiful room with a spectacular Mountain View BUT the pool area ( gorgeous) was overpacked and not Covid safe. Got a text from hotel “ is everything good?” Replied “No” because I was at the pool with no employees or chairs in sight. Oscar showed up & got us old folks situated & comfortable. He deserves double whatever he’s getting paid! No free transportation here& only restaurants are pool area snack/lunch food. Gorgeous property close to shopping area & restaurants.

The concierge gave us completely wrong information about the hotel, restaurants and activities. We missed out on many things we wanted to experience and all they did for us once we told them about these misinformation’s was just $100 credit :(. On top of all of this our check in experience was horrible, no valet and bad service over all.