Overall Ratings & Reviews Holiday Inn Express & Suites FRANKLIN by IHG, an IHG Hotel

Good service. Just an average hotel in a below average location. Free washer and dryer usage was nice.

Very pleasant day

Great hotel, great staff and well kept building.

Very clean, nice staff, perfect for pet owners and family. Breakfast was excellent!

Was very clean. Made for a nice get away

The Staff was Amazing and The Breakfast was good as well... They just ran out quickly

It smelled in my sisters room. Then when I got to mine it was worse. It smelled like urine. There were no more rooms available. The staff was very sweet to bring us an air purifier and said she would make a note.

Very clean. Very convenient to the interstate. Complimentary breakfast was good.

Nice place,well maintained and staff was very helpful.

Great stay

Was nice and clean. Thanks

Dirty old and stinky with hard bed and dirty sheets

Newly renovated. Bed was wonderful. I meant to look to see what brand it was. Nice breakfast. Friendly staff.

Clean comfort and quiet

Perfect for a one night stay during travels. Clean, good location, friendly staff. Breakfast was good too.

The pool and hot tub were in rough shape we booked for hot tub as we were on a long road trip all the jets had been broken off and kids were using them as diving sinkers to find in the bottom of the hot tub which truly was like a bathtub a dirty bathtub

Good

Great place

I really liked this place.

The main problem with the stay is that the shower didn’t work. When you tried to pull the stim up for the water to go into shower head it wouldn’t work. So we couldn’t take a shower and that was very frustrating. I told the front desk lady and she said sorry!! I’m not sure if she contacted anyone or not. We have been staying at Holiday Inn’s for many years and this is the first time the shower didn’t work.