staff was very hepful great people good location

This is a traditional hotel, very clean, but hot water was not smoothly regulated. The water was shut down the very next day at 9 AM to fix the hot water issues. Then why I gave it a 5 stars rating? It is because of the staffs. From checking in, they were friendly and smiling, went out of their ways to help us finding our room. I was sick later that day and they asked how I was doing whenever they met me. When the water was shut, they carried two 5 gallons pails with water to our room. The staff made it like home. If we ever come back to Puno, this is where we will stay.

Breakfast not very good. Room small and dirty rug.

Lovely place

Nice staff

Good location . Clean room

The hotel was a little dated but clean and spacious room and very good location for the main pedestrian area.

Great place to stay

This hotel is really nice. The staff is friendly and helpful. Facilities are clean and modern. I would recommend this place and even come back.

Front super helpful. Location is great. Would stay again

Great value for the price. Overall the hotel is quite clean although I noticed some mold in the shower grout. Extremely helpful staff. Great location. Rooms over the street can be noisy.

Hotel is good to stay for one night. Friendly and helpful staff. Breakfast was ok. Safe area walkable to the cathedral. Rooms need upgrades. Dirty carpet in the room with the stain.

Excellent service, they change the towels every day although not necessary, friendly staff, big bathrooms, we just didn’t like the very old carpet in the room

The hotel staff are very friendly and helpful. The location is very quiet and closed to town centre.

Desk clerks very helpful with my limited Spanish! Also provided filtered water to fill water bottles😃eco friendly

Great place, very convenient, a bit of night life at the weekend, nothing too crazy though… would stay here again

Great place

Front desk was great

Clean, comfortable and safe. Friendly, helpful staff. Close to Plaza Mayor and main pedestrian shopping and dining. All the tours pick-up at this hotel.

Helpful and friendly staff. It is about a 5-minute walk to Plaza De Armas. The heater works very well, and I love it. The bathtub /shower needs some updating. The caulking is coming off and needs some cleaning on the edges. Overall, it was an excellent hotel.