👍

Clean room and friendly staff. Food was average..

I have high expectation to this well known Hotel brand, with so much promotions, but it's not all that great. The room is falling apart; shower head is not properly stuck to the wall. Toilet flush was stuck, it won't flush properly. I could make a proper descent plastering side of the sink, and pop-up plugs is not working, so I have to removed it to avoid overflowing water. Holes on my bed sheets. No slippers provided. The food is very expensive for just average food in the main restaurant. I ordered burger & chips and I can tell it's frozen chips, and Spaghetti with watery sauce. Breakfast is not even that impressive, serves on warm plates. The main hotel needs some proper good decor, it's very worn out; sofa's textile in the waiting area is just so worn out and dirty; I didn't even bothered to sit down. Definately won't stay here again.

The staff were polite and made everything for a pleasant stay with great flexibility when possible. Tje room was large and spacious with amazing bedding, clean amd fresh. Always plenty of hot water in the shower and the bathroom amenities of relatively good quality

Everything was OK. I have been there many times and I keep booking it. I like the "welless area" which now, it is FREE for the hotel guests.

Walkable to the center of Sofia. Very good breakfast and wonderful staff.

The people working there not so nice

Great stay big bed lots of stuff offered that I hardly took advantage of would stay here again

Business friendly,not sure I would recommend for vacation,it’s a very busy hotel with 24hr casino. Parking is €10 per night and the car park is down a very narrow and steep access ramp

So so

Room was too hot and temperature couldn’t be adjusted. Mediocre breakfast. Bacon, eggs, potatoes consistantly cold.

Nice hotel. Good location, comfortable. Good selection for breakfast.

Due to my membership status, I was disappointed that early check-in was not permitted unless I paid an additional 40 euros. Upon arrival, the air conditioning was not functional, and it required three separate calls and over an hour before assistance was provided. While the technician who eventually came was polite, professional, and resolved the issue efficiently—deserving recognition for his efforts—the overall condition of the property left much to be desired. The facilities appeared outdated and unclean, and, most concerningly, I encountered bed bugs during my stay. Unfortunately, this resulted in a very negative experience.

Great breakfast!

Great staff, friendly and helpful. Greets you with a smile and happy to assist.

Heel leuk hotel, wel wat verouderd. Maar onthaal ontbijt en personeel super. Op wandelafstand van centrum

A decent place to stay. It is a bit run down, but the staff was nice. Very well equipped gym with lots of free weights.

Amazing breakfast.

酒店位置接近中央車站，離巿中心慬一站遙，附近環境安靜，房間空間足夠，光猛。職員有禮，能適時提供協助

Read this: make sure you book a “business class” room. The rooms on 6th floor and above have been renovated. The rooms below the 6th floor are really old and gross (beds are horrible, carpet is disgusting and probably hasn’t been cleaned since the 80s). The business class rooms are very modern, clean and comfortable.