The swimming pool and the bathroom floors are shower are EXTREMELY SIippery and dangerous

Not enough places to eat

The hotel was very nice, everything was fine.

Old hotel - feels like going back to the 70s. Tired and needs a major renovation. Very basic guest rooms, entertainment and breakfast restaurant. 2-3 star. Usually reserved and minimal friendliness staff. Functional without any wow!

The breakfast was wonderful, and the spa too.

Clean room.

Clean rooms, handfull staff.. thank you

Great place to stay. Breakfast is amazing.

Room can be better. Food at breakfast is not good at all. There are not enough options for the food at launge.

Very good value for the money

👍

Clean room and friendly staff. Food was average..

I have high expectation to this well known Hotel brand, with so much promotions, but it's not all that great. The room is falling apart; shower head is not properly stuck to the wall. Toilet flush was stuck, it won't flush properly. I could make a proper descent plastering side of the sink, and pop-up plugs is not working, so I have to removed it to avoid overflowing water. Holes on my bed sheets. No slippers provided. The food is very expensive for just average food in the main restaurant. I ordered burger & chips and I can tell it's frozen chips, and Spaghetti with watery sauce. Breakfast is not even that impressive, serves on warm plates. The main hotel needs some proper good decor, it's very worn out; sofa's textile in the waiting area is just so worn out and dirty; I didn't even bothered to sit down. Definately won't stay here again.

The staff were polite and made everything for a pleasant stay with great flexibility when possible. Tje room was large and spacious with amazing bedding, clean amd fresh. Always plenty of hot water in the shower and the bathroom amenities of relatively good quality

Everything was OK. I have been there many times and I keep booking it. I like the "welless area" which now, it is FREE for the hotel guests.

Walkable to the center of Sofia. Very good breakfast and wonderful staff.

The people working there not so nice

Great stay big bed lots of stuff offered that I hardly took advantage of would stay here again

Business friendly,not sure I would recommend for vacation,it’s a very busy hotel with 24hr casino. Parking is €10 per night and the car park is down a very narrow and steep access ramp

So so