Aircon was down on the hottest day of the year and the staff clearly couldn’t care less and would offer any help

Bedrooms were clean with good facilities ie: tea making facilities and toiletries. Staff were very polite and helpful. Bar was well stocked and a fair choice of food for breakfast.

Check in was smooth and efficient with friendly staff. There was a space for a fridge in the room but no actual fridge. We phoned reception to query this and they provided a fridge. We felt that parking was expensive (£15 a day) but, having secured a space, it was reserved for us for the length of our stay. We loved the hotel but it was a heatwave weekend and there was no air conditioning. They provided a fan but the room was very hot all weekend. We loved the quiet outdoor seating area where many a drink was consumed.

Great location for Harrowgate, friendly staff and enjoyed our room - but be aware, some are in the eaves with limited headroom!

clean and spacious room, helpful staff

Took 20 minutes to check in, 15 minutes to check out - need better technology for sure. Breakfast was very disappointing - have breakfast over the road at Bettys opens at 9. Beware when you ask for bottled water - it’s not what you think - it’s from a tap water filter machine decanted into a washed up bottle- they don’t tell you that!

Central location, travelling for business so unable to use facilities. Slightly dated.

Stylish stopover in Harrogate

Great location and nice atmosphere

Very welcoming staff, essentially located hotel with parking right outside

Great room staff are lovely

Decent hotel

Lovely room , great location and superb staff

Was OK, not great.

Lovely room, staff pleasant, breakfast excellent

A very comfortable hotel room in an excellent location in central Harrogate with friendly and helpful staff

Lovely comfortable room with deep relaxing bed. Bathroom was a bit dates but everything worked.

Lovely room and good location

Checkin Receptionist was good, helpful and polite however the bartender was very unhelpful and confusing, said there was no room for one person in the restaurant (even though it was half empty and only 7.00pm), offered bar food then said I couldn’t have bar food as the chef wouldn’t serve anyone else at 7.30, nothing like a bit of customer service to a regular visitor

Room was spotless, the bed very comfortable and the staff were very courteous and patient. Food and drink a little on the expensive side but am sure similar hotels were the same. Overall would recommend this hotel. Thank you