We did not manage to stay at this hotel for the two nights booked as we had to return home due to my ill health. Before we left for home my husband and myself went to the hotel to change the name to my daughters. Which was not a problem, the receptionist seemed to be helpful and changed the booking.
When my daughter checked in with her husband and daughter, aged 6yrs. They told her there would not be an extra charge for my granddaughter. The hotel asked us to contact Hotel.com to let them know of the change, which I did. However they had to pay for her continental breakfast.
My granddaughter slept with her parents as there was no extra bed.
When she checked out two days later, I was disappointed to find out that they had charged her an extra 72euros, Even though they had assured he that there would be no extra charge.
We have used this hotel for the last 3years but will probably rethink when returning to Italy next year.
The rating for rooms is from my daughter as my husband and myself did not stay here this year.